Yollan kitsoukou
Customer Service Specialist
Schenectady,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in HealthCare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
Work History
Real Estate Agent
Realty One Group Key
2021.09 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Consumer Services Specialist
Maximus
2019.10 - 2021.09
- Handled escalated customer issues with professionalism and diplomacy, maintaining a positive brand image at all times.
- Achieved high customer satisfaction ratings by consistently going above and beyond expectations in service provision.
- Maintained detailed records of all customer interactions, allowing for effective follow-up communication as needed.
- Trained new employees on company policies and procedures, ensuring consistency in service delivery across the team.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
Secure care treatment aide
NYS Office of Mental Health
2017.01 - 2019.12
- Apply therapeutic techniques to stabilize acting out patients
- Provide close observation of high-risk suicidal patients with frequent notes recorded on patient’s behavior
- Maintain order and a secure environment for patients, visitors and staff through the application of therapeutic methods and attitudes whenever possible.
Professional Medical Interpreter
U.S. Committee for Refugees and Immigrants (USCRI)
2014.06 - 2017.05
- Work with non-English speaking patients in hospitals, physician's offices, clinics, rehabilitation facilities, nursing homes and mental health clinics
- Follow codes of ethic that protect the confidentiality of information and build trust with patients and clients
- Front desk volunteer, 2 to 5 hours per week.
Security Officer
SUMMIT SECURITY SERVICES, INC
2015.05 - 2017.01
- Check employees badges and provides a temporary badge to visitor
- Warm violations of rule infractions, such as loitering, smoking
- Write incidents reports on accidents, incidents.
Education
Bachelor of Arts - Criminal Justice
State University of New York
Albany, NY 2001.05 - 2016.05
ASSOCIATE OF ARTS IN CRIMINAL JUSTICE - undefined
Hudson valley community college - Troy, NY
Skills
- Leadership Skills
- Emotional Control
- Active Listening Skills
- Attention To Detail
- Client Relationship Building
- Stress Tolerance
- Ability To Assess And Evaluate Situations Effectively
Timeline
Real Estate Agent
Realty One Group Key
2021.09 - Current
Consumer Services Specialist
Maximus
2019.10 - 2021.09
Secure care treatment aide
NYS Office of Mental Health
2017.01 - 2019.12
Security Officer
SUMMIT SECURITY SERVICES, INC
2015.05 - 2017.01
Professional Medical Interpreter
U.S. Committee for Refugees and Immigrants (USCRI)
2014.06 - 2017.05
Bachelor of Arts - Criminal Justice
State University of New York
2001.05 - 2016.05
ASSOCIATE OF ARTS IN CRIMINAL JUSTICE - undefined
Hudson valley community college - Troy, NY
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