YOLONDA LEE
Baton Rouge,La
Summary
Results-driven professional with 18+ years of experience in social services and administrative roles, seeking a long-term opportunity to leverage expertise in administrative support and customer service. Highly organized and detail-oriented, with strong decision-making abilities and a proven track record of delivering exceptional results.
Overview
21
21
years of professional experience
Work History
Hospitality Services Coordinator
MARY BIRD CANCER CENTER
02.2025 - Current
- Sorted and delivered mail as well as handled outgoing mail from a postal worker, sorting mail by departments and locations, delivering mail, labeling and packaging outgoing mail, keeping records of acknowledged mail, and returning misdirected mail also monitored and maintained mailing supplies inventory. Answered calls and took messages for physicians and staff.
Talent Development Specialist
TEXAS HEALTH & HUMAN SERVICES COMMISSION
06.2023 - 10.2024
- Interviewing applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial snap, Medicaid/Medicare/TANF eligibility for public assistance programs, evaluate data from various electronic and other sources to enter information into a computer-based eligibility system, compute and authorize benefits based on eligibility determination, process work in accordance with the state and federal regulations and establish procedures, guidelines and timeframes.
Benefits Verification Specialist
BLUE CROSS AND BLUE SHIELD OF LOUISIANA
10.2021 - 02.2023
- In a remote setting job included high call volume inbound calls for claim status, verifying healthcare insurance eligibility and benefits members and healthcare providers. Quoting and utilizing ICD-10, CPT coding to members and healthcare providers. Accessing and quoting network and out of network facility healthcare benefits. Answering patients and healthcare providers questions.
Administrative Coordinator 3
DEPARTMENT OF CHILDREN & FAMILY SERVICES
06.2006 - 07.2020
- Supporting office operations in a fast-paced environment, working under pressure and interacting with all levels of staff and management effectively. Supporting homeless shelters during disasters, screening phone calls, faxing, emailing, communicating with clients and employers, receiving, and directing visitors, filing, conducting errands and general clerical/secretarial duties.
Customer Service Resolution Specialist
ECONOMIC STABILITY CALL CENTER-CHILD SUPPORT
05.2004 - 06.2006
- Inbound calls from attorneys, NCP and Custodial parents concerning child support cases. Data entry, emailing economic stability personnel concerning child support cases.
Education
High School Diploma - undefined
School
05.1995
Skills
- Type 45-60 WPM/Keyboarding
- ICD-10, CPT, HCPCS and Medical Billing
- Customer Service
- Document preparation and filing
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Timeline
Hospitality Services Coordinator
MARY BIRD CANCER CENTER
02.2025 - Current
Talent Development Specialist
TEXAS HEALTH & HUMAN SERVICES COMMISSION
06.2023 - 10.2024
Benefits Verification Specialist
BLUE CROSS AND BLUE SHIELD OF LOUISIANA
10.2021 - 02.2023
Administrative Coordinator 3
DEPARTMENT OF CHILDREN & FAMILY SERVICES
06.2006 - 07.2020
Customer Service Resolution Specialist
ECONOMIC STABILITY CALL CENTER-CHILD SUPPORT
05.2004 - 06.2006
High School Diploma - undefined
School