Summary
Overview
Work History
Education
Skills
Timeline
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YOMAIRA GONZALEZ

Delray Beach,FL

Summary

A highly experienced Customer Service Representative with 6 year of experience Knowledgeable and dedicated customer service professional, Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Amazon
10.2023 - 01.2024
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Checked packages and merchandise for damage and notified vendors.
  • Loaded, unloaded, and moved material to and from storage and production areas.

CASHIER SERVER

Champion Staffing
10.2022 - 07.2023
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Housekeeping Room Attendant

Grand Hyatt Hotel
11.2021 - 09.2022
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.

Sales Associate

Victoria's Secret & PINK
09.2018 - 12.2019
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

Tecnico Profecional Administracion De Aerolineas -

POLITECNICO GRANCOLOMBIANO
Bogota,Colombia
01.2003

Skills

  • Customer Service
  • Team Management
  • Customer Relations
  • Warehousing functions
  • Fluent Bilingualism
  • Excellent Communication
  • Reliability and punctuality

Timeline

Warehouse Worker

Amazon
10.2023 - 01.2024

CASHIER SERVER

Champion Staffing
10.2022 - 07.2023

Housekeeping Room Attendant

Grand Hyatt Hotel
11.2021 - 09.2022

Sales Associate

Victoria's Secret & PINK
09.2018 - 12.2019

Tecnico Profecional Administracion De Aerolineas -

POLITECNICO GRANCOLOMBIANO

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