Yomaira Oquendo
Belleville,NJ
Summary
Patient-focused Care Manager with extensive experience at the Postgraduate Center for Mental Health, excelling in case management and crisis intervention. Proven ability to develop comprehensive treatment plans and connect clients to essential services, enhancing care quality and client engagement. Proficient in health information systems, and well-versed in policies, procedures, and standards.
Overview
16
16
years of professional experience
Work History
Intensive Care Manager / Care Coordinator
Postgraduate Center for Mental Health
New York, NY
01.2017 - Current
- Conducted needs assessments; connected clients to medical, financial, and social services
- Developed and implemented comprehensive treatment and service plans
- Assisted homeless clients in securing housing through the 2010E application process
- Utilized SPOA, AWARDS, CAIRS, Foothold,and NYCMED systems
- Applied clinical knowledge of co-occurring disorders and substance abuse in casework
Case Planner
Sheltering Arms Foster Care Services
Bronx, NY
07.2015 - 09.2016
- Facilitated permanency planning and supervised family visits
- Provided case management and counseling services for foster children and families
- Maintained documentation using CONNECTIONS system; created FASPs and progress notes
- Participated in Family Team Conferences and Family Court hearings
- Drafted comprehensive psycho-social assessments
Social Work Intern
Edwin Gould Services for Children & Families
Bronx, NY
10.2014 - 01.2015
- Supported case planners during client visits and documentation
- Conducted research for projects and prepared reports
- Maintained case files, performed data entry, and coordinated events and meetings
Receptionist / Data Entry Clerk
Swavelle Millcreek
New York, NY
04.2009 - 02.2010
- Answered and screened calls using Avaya Phone System
- Coordinated appointments and managed visitor access
- Handled clerical tasks, document prep, and AS400 data entry
- Maintained inventory records and organized textile samples
Education
Bachelor of Science - Human Services
Boricua College
01.2014
Skills
- Case management and planning
- Needs assessment
- Crisis intervention
- Social services knowledge
- Client engagement
- Discharge planning
- Medication reviews
- Healthcare
- Client assessment
- ADL support
- Patient & family support
- Clinical documentation
- Treatment management
- Care quality assessments
- Health information systems
- Healthcare consulting
- HIPAA guidelines
- Knowledge of substance abuse and co-occurring disorders
- Proficient with footholds, CAIRS, and NYCMED systems
- Foster care processes
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Intensive Care Manager / Care Coordinator
Postgraduate Center for Mental Health
01.2017 - Current
Case Planner
Sheltering Arms Foster Care Services
07.2015 - 09.2016
Social Work Intern
Edwin Gould Services for Children & Families
10.2014 - 01.2015
Receptionist / Data Entry Clerk
Swavelle Millcreek
04.2009 - 02.2010
Bachelor of Science - Human Services
Boricua College