Yomara Diaz
Green Brook
Summary
Skilled and highly trained professional with 15+ years of progressive career growth, and versatile experience in the Sales, Finance, and Payer Industries. Adept at developing new skills sets and computer systems in expedited time frames. Proved ability to manage client relationships and adapt to changing business needs. Effective communicator and problem solver.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Customer service manager/ office manager
Ecoshield Pest Solutions
Edison
05.2023 - Current
- Monitored incoming and outgoing calls.
- Utilized best-in-class customer service techniques to assist the team.
- Evaluated, processed, all scheduling and routing.
- Managed scheduling, process efficiencies, and support of office staff.
- Created and maintained production schedules.
- Analyzed data to build and deliver reports.
- Implement and maintain policies.
- Processed department Payroll.
- Interviewed and hired staff.
- De-escalation of calls and customer retention.
Owner/ Floor manager
Golden Sweets Bakery & Deli
Green Brook
03.2021 - 04.2023
- Payroll.
- Interviewed/ hired personal.
- Baker/Cook.
- Direct contact with vendors placing orders.
- Inventory.
- All administrative duties.
- Bookkeeping.
Office Manager
Statewide Community Services
Elizabeth
02.2016 - 03.2021
- Provided efficient handling of all incoming and outgoing calls.
- Utilized best-in-class customer service techniques to assist clients.
- Evaluated, processed, and escalated as needed, all purchase orders and sales orders by phone and email.
- Managed scheduling, process efficiencies, and support of front desk staff.
- Created and maintained production schedules.
- Analyzed data to build and deliver reports.
- Controlled shipping, billing, and collecting payments.
- Responsible for marketing and sales.
- Processed company Payroll.
- Responsible for obtaining drawing and product approvals.
- Handled all company financials.
- Resource management responsibilities for hiring, training, and mentoring employees.
- Managed office supplies.
Office Manager
Total Hearing Care
Elizabeth
02.2014 - 01.2016
- Responsible for Sales reports and inventory of hearing aids.
- Verified Medical insurance for patients.
- Scheduled Nursing home appointments for providers.
- Provided Weekly progress reports for Employees and created new prospects for company sales.
Front Desk Clerk/ Billing
Third State Radiology
Newark
08.2010 - 12.2013
- Utilized excellence in customer service to schedule appointments, answer phones, and greet customers.
- Ensure proper documentation signed and filed for all customer interactions.
- Verified Pre-certification information, communicating with pip insurance and health insurance prior to any patient visit.
Corporate Division Manager
Strategic Financial Companies
Van Nuys
01.2007 - 02.2010
- Supervised a department of ~12 people, providing customer service by phone and email.
- Prepared Sale's goal reports.
- Conducted and responded to any client courtesy calls.
Office Manager
American Frontier Financial Group
Pasadena
09.2004 - 01.2006
- Provided excellent customer service by managing a telemarketing department of 15 people.
- Educated customers on specifics of loan documents to ensure their understanding prior to signing.
- Collaborate with residential and commercial appraisers to ensure appointments were conducted and ordering completed in an orderly and timely fashion.
Education
Some College (No Degree) -
University of California, Los Angeles
Los Angeles, CASkills
- Microsoft Excel
- Word
- Outlook
- QuickBooks
- SharePoint
- Pest routes
- Trucare
- Meditrack
References
Available upon request.
Timeline
Customer service manager/ office manager
Ecoshield Pest Solutions
05.2023 - Current
Owner/ Floor manager
Golden Sweets Bakery & Deli
03.2021 - 04.2023
Office Manager
Statewide Community Services
02.2016 - 03.2021
Office Manager
Total Hearing Care
02.2014 - 01.2016
Front Desk Clerk/ Billing
Third State Radiology
08.2010 - 12.2013
Corporate Division Manager
Strategic Financial Companies
01.2007 - 02.2010
Office Manager
American Frontier Financial Group
09.2004 - 01.2006
Some College (No Degree) -
University of California, Los Angeles