Yomayra Yvette Gilzene
Luverne,MN
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
17
17
years of professional experience
Work History
Community Manager
Lucky Lions CNFT
05.2021 - Current
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Devised content strategy to effectively engage target audiences.
- Wrote and distributed press releases to increase brand visibility.
- Organized and executed launch of 3 communities
- Devised content strategy to effectively engage target audiences
- Captured new customers by optimizing business strategies and launching products to diversify offerings
Pharmacy Technician
Dr.gs Pharmacy
05.2015 - 10.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Telemarketing Associate
Turn Key Auto
01.2013 - 06.2015
- Completed daily cold calling and outreach to build sales pipeline.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Made average of 800 outbound and inbound calls per day.
Customer Service Cashier
Kim's Dry Cleaning
10.2007 - 10.2012
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized various software applications to process customer orders.
- Learned duties for various positions and provided backup at key times.
Maintenance Technician
Walmart
12.2006 - 04.2007
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
Education
Associate of Science - Pharmacy Tech
Medical Institute of Palm Beach
Lake Worth, FL04.2015
High School Diploma -
Lake Worth High School
Lake Worth, FL05.2004
Skills
- Accurate Property Valuation
- Property Inspection
- Construction Project Oversight
- Property Management
- Staff Coordination
- Employee Recruitment
- Marketing and Advertising
- Marketing and advertising
- Client service and support
- Meeting participation
- Business Development
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
Lucky Lions CNFT
05.2021 - Current
Pharmacy Technician
Dr.gs Pharmacy
05.2015 - 10.2019
Telemarketing Associate
Turn Key Auto
01.2013 - 06.2015
Customer Service Cashier
Kim's Dry Cleaning
10.2007 - 10.2012
Maintenance Technician
Walmart
12.2006 - 04.2007
Associate of Science - Pharmacy Tech
Medical Institute of Palm Beach
High School Diploma -
Lake Worth High School
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