Yomi Layiwola
Houston,TX
Summary
Dedicated and customer-focused Customer Service Representative with a strong background in delivering exceptional support through effective communication, problem-solving, and relationship-building. Adept at handling inquiries across various channels, resolving issues efficiently, and ensuring customer satisfaction. Skilled in CRM tools, live chat, and data entry with a proven ability to multitask in high-pressure environments. Passionate about providing seamless customer experiences and contributing to team success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pinnacle Financial Partner
Chattanooga, TN
03.2024 - Current
- Provide top-tier support to customers via phone, email, and live chat, ensuring fast and accurate issue resolution
- Effectively manage a high volume of customer inquiries while maintaining professionalism and empathy
- Troubleshoot common issues and offer real-time solutions to improve the overall customer experience
- Maintain customer records using CRM tools, ensuring data accuracy and confidentiality
- Work cross-functionally with other departments to improve service efficiency and streamline processes
- Demonstrate strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy
Customer Service Representative
Root Insurance
Columbus, OH
01.2021 - 03.2024
- Assisted policyholders with claims, billing inquiries, and general account support
- Handled escalations with professionalism, finding win-win solutions to resolve complaints effectively
- Proactively identified customer pain points and provided actionable feedback to improve processes
- Tracked and updated customer interactions in a centralized database, ensuring seamless follow-ups
- Achieved a 98% customer satisfaction rating
- Maintained detailed records of interactions and transactions using CRM tools
Customer Service Associate
CSI Companies
Houston, Tx
05.2019 - 01.2021
- Assisted patients and clients with appointment scheduling, billing, and service inquiries
- Ensured compliance with HIPAA regulations while handling sensitive customer information
- Entered data into various computer systems accurately using Microsoft Office Suite
- Used computer software to store and retrieve data
- Created and maintained digital records for improved data organization and accessibility
- Provided personalized recommendations to enhance the customer experience
Education
Bachelor of Science in Engineering -
University of Tulsa
Tulsa, OKSkills
- Strong verbal and written communication
- Conflict resolution and problem-solving
- Customer relationship management
- Live chat and call handling
- Multitasking and time management
- CRM and ticketing systems (Salesforce, Zendesk)
- Data accuracy and validation
- Fast typing and documentation skills
- Adaptability in dynamic environments
- Empathetic and customer-centric approach
- Professional telephone demeanor
Tools And Technology
- CRM Platforms (Salesforce, Zendesk, Freshdesk)
- Microsoft Office Suite (Excel, Word, Outlook)
- Live Chat & Ticketing Systems
- Data Entry & Management Tools
Timeline
Customer Service Representative
Pinnacle Financial Partner
03.2024 - Current
Customer Service Representative
Root Insurance
01.2021 - 03.2024
Customer Service Associate
CSI Companies
05.2019 - 01.2021
Bachelor of Science in Engineering -
University of Tulsa