Yomira Cardenas
Dallas,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at On The Border Restaurant. Proven ability to enhance guest engagement and satisfaction through effective communication and upselling techniques. Expert in cash handling and managing multiple orders, ensuring timely service and a memorable dining experience.
Overview
12
12
years of professional experience
Work History
Server
Mexican Bar Company
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
To-Go Server/ Server
On The Border Restaurant
05.2013 - 09.2017
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English/Spanish
Native or Bilingual
Timeline
Server
Mexican Bar Company
02.2024 - Current
To-Go Server/ Server
On The Border Restaurant
05.2013 - 09.2017
Similar Profiles
Carlos MedinaCarlos Medina
Kitchen Prep Cook at The Keg Steakhouse + BarKitchen Prep Cook at The Keg Steakhouse + Bar
Cesar GarciaCesar Garcia
Waiter at La Terraza Mexican Grill And BarWaiter at La Terraza Mexican Grill And Bar
ROSENDO BAUTISTAROSENDO BAUTISTA
Bartender at El Mariachi Mexican Bar & GrillBartender at El Mariachi Mexican Bar & Grill
Daryl WilliamsDaryl Williams
Server at Evelyn Steakhouse Reach HospitalityServer at Evelyn Steakhouse Reach Hospitality
Taylor HullTaylor Hull
Patient AR Supervisor at OneOncologyPatient AR Supervisor at OneOncology