Yona Bruck
Summary
Reliable and self-directed professional, able to manage customer interactions independently while maintaining high service standards. Experienced in incoming sales, client support, and office operations within an e-commerce environment. Demonstrates success in managing high-volume inquiries and guiding clients through complex purchasing decisions to achieve satisfaction. Strong background in communication, problem-solving, and administrative coordination.
Overview
26
26
years of professional experience
Work History
Clinical Activity Specialist
Batshaw Youth and Family Centers
01.2025 - Current
- Provide leadership and support to multidisciplinary teams in fast-paced environments.
- Communicate with clients and families to assess needs and provide appropriate solutions.
- Develop structured plans and documentation while maintaining accuracy and compliance.
- Train and support staff, improving service delivery and communication practices.
Youth Protection Case Worker
Batshaw Youth and Family Centers
01.2016 - 01.2025
- Managed high-volume caseload requiring strong organization and multitasking.
- Communicated daily with clients in high-stress situations, providing solutions and support.
- De-escalated conflicts and resolved complex issues with professionalism.
- Maintained detailed and accurate documentation under strict deadlines.
- Coordinated with multiple parties to ensure efficient outcomes.
Office Supervisor
KlinQ.com
01.2003 - 01.2008
- Supervised customer service staff, facilitating training and support to handle escalated issues.
- Managed high-volume sales and customer service calls, ensuring timely and effective resolution of inquiries.
- Resolved customer concerns and complaints.
- Guided customers through purchasing decisions and specialty large scale orders.
- Coordinated order processing and cross-border shipment documentation, streamlining procedures for efficient delivery.
- Managed online feedback and review responses.
- Created product listings and descriptions.
Customer Service
KlinQ.com
01.2000 - 01.2003
- Delivered customer support via phone and email, ensuring timely resolution of inquiries.
- Facilitated product inquiries, sales, and order processing to enhance customer satisfaction.
- Executed administrative tasks, including data entry and product updates, to maintain accurate records.
Education
Master’s Diploma - Youth Work
Concordia University
01-2015
B.A. -
Concordia University
01-2013
Early Childhood Education -
Cégep Marie Victorin
01-2005
Skills
- Incoming Sales & Customer Support
- Customer Relationship Management
- Highly reliable and autonomous
- Product Guidance & Needs Assessment
- Conflict Resolution & Complaint Handling
- Data Entry & Documentation Accuracy
- Order Processing & Administrative Coordination
- Team Leadership & Staff Support
Languages
- English, Fluent
- French, Elementary
- Hebrew, Elementary
Timeline
Clinical Activity Specialist
Batshaw Youth and Family Centers
01.2025 - Current
Youth Protection Case Worker
Batshaw Youth and Family Centers
01.2016 - 01.2025
Office Supervisor
KlinQ.com
01.2003 - 01.2008
Customer Service
KlinQ.com
01.2000 - 01.2003
Master’s Diploma - Youth Work
Concordia University
B.A. -
Concordia University
Early Childhood Education -
Cégep Marie Victorin