Yonas Jeza
Arlington,VA
Summary
Proven track record in enhancing inbound sales inquiries at COCI HOMES, demonstrating a keen ability for efficient sales transactions and exceptional customer service. Specializes in solutions-based sales, leveraging product knowledge and follow-up skills to exceed targets. Expert in Microsoft Outlook and call center operations, with a knack for appointment scheduling and fostering client relationships.
Overview
6
6
years of professional experience
Work History
Inbound Sales
COCI HOMES
04.2023 - Current
- Cultivated inbound sales inquiries to successfully convert leads to sales.
- Handled inbound sales inquiries and outbound telemarketing calls.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Accepted inbound calls and utilized scripted responses to answer questions, resolve concerns, and close sales.
- Provided support to sales, business offices and purchasing teams.
Customer Service Representative
Car Dealership
05.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Photographer
Self Employed
11.2020 - 05.2021
Cashier
Taco Bamba
12.2018 - 07.2019
Education
High School Diploma -
John R. Lewis High School
Fairfax, VA06.2020
Skills
- Inbound sales
- Efficient sales transactions
- Solutions-based sales
- Inbound Calls
- Customer Service
- Experience in sales
- Appointment Scheduling
- Product Knowledge
- Microsoft Outlook
- Call Center Operations
- Follow-up skills
Timeline
Inbound Sales
COCI HOMES
04.2023 - Current
Customer Service Representative
Car Dealership
05.2022 - 02.2023
Photographer
Self Employed
11.2020 - 05.2021
Cashier
Taco Bamba
12.2018 - 07.2019
High School Diploma -
John R. Lewis High School
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