Yongkyu Lee
West Covina,CA
Summary
Accomplished Server Shift Leader at BeakJeong, adept in team leadership and problem-solving, significantly enhanced dining logistics and guest satisfaction. Excelled in personnel training and complaint handling, boosting team productivity and reducing wait times. Skilled in transactions and cash management, ensuring accuracy and efficiency. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Shift Leader
BeakJeong
10.2016 - Current
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
Education
Bachelor of Science - Computer Information System
Cal Poly Pomona
Pomona, CA04.2022
Associate of Science - Computer Information System
Pasadena City College
Pasadena, CA09.2014
Skills
- Organization
- Complaint Handling
- Transactions and Cash Handling
- Adaptable and Flexible
- Problem-Solving
- Personnel Training
- Guest service
- Dining room logistics
- Team Leadership
- Decision-Making
Certification
- Cisco Certified Network Associate (CCNA)
Languages
Korean
Native or Bilingual
Timeline
Server Shift Leader
BeakJeong
10.2016 - Current
Bachelor of Science - Computer Information System
Cal Poly Pomona
Associate of Science - Computer Information System
Pasadena City College
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