Yonh Valderrama
Paterson,NJ
Summary
Proven hospitality leader with a track record of enhancing customer satisfaction at Hornitos through exceptional service and a strong work ethic. Skilled in cash handling and fostering guest engagement, I've significantly contributed to creating positive dining experiences. Trained teams at Agave to elevate service standards, demonstrating hospitality expertise and a professional demeanor.
Overview
5
5
years of professional experience
Work History
Server
Jalapeños
New Jersey
05.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head Server
Agave
Wellington, NJ
04.2020 - 01.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
Floor Assistant Manager
Hornitos
New Jersey
02.2019 - 02.2020
- Conducted regular price checks to ensure accuracy of displayed prices, reducing instances of discrepancies at checkout points.
- Proactively identified opportunities for improvement in store operations, making suggestions to supervisors for process changes when applicable.
- Fostered a positive work environment by maintaining an upbeat attitude and assisting coworkers with their tasks when needed.
- Participated in regular training sessions, staying up-to-date on product offerings and company policies.
- Enhanced customer satisfaction by providing efficient and friendly service on the sales floor.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Server
Jalapeños
05.2022 - 08.2024
Head Server
Agave
04.2020 - 01.2022
Floor Assistant Manager
Hornitos
02.2019 - 02.2020