Accomplished Program Manager well-versed in managing the project life cycle of training and technical documentation for installation and Service teams. Effective at leading implementation initiatives and managing project timelines by using Jira roadmaps. Strong focus on process improvement and automation using Jira services for the intake process and project life cycle. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach.
Leads a team of Sr Program Managers that are responsible for managing facilities, Learning management systems, Project analysis, Project prioritization, and coordination for the training and technical documentation department.