Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yordanys Gil- Gonzalez

Las Vegas,NV

Summary

Dynamic professional with a proven track record at Planet Hollywood, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and problem-solving skills. Adaptable and detail-oriented, I thrive in high-pressure environments, ensuring smooth operations and fostering a positive team atmosphere.

Overview

9
9
years of professional experience

Work History

Host

Abnb Air
03.2020 - 01.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Front Desk Receptionist

Sunset Motel
03.2018 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Supervisor

Planet Hollywood (tomar's Company)
03.2015 - 04.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Silverado High School
Las Vegas, NV
01-1999

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance

Languages

Spanish
English

Timeline

Host

Abnb Air
03.2020 - 01.2024

Front Desk Receptionist

Sunset Motel
03.2018 - 02.2020

Supervisor

Planet Hollywood (tomar's Company)
03.2015 - 04.2017

Silverado High School

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Yordanys Gil- Gonzalez