Yorel Griffin
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Howard Brown Health
Chicago, IL
03.2022 - Current
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Facilitated communication between hospital departments.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
- Monitored ongoing care and proactively corrected problems.
- Worked with patients to schedule tests and procedures.
Patient Care Technician
Rush Medical Center
Chicago , IL
10.2019 - 06.2021
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Helped patients complete activities of daily living
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Patient Care Technician
Northwestern Medical Center
Chicago , IL
09.2016 - 10.2019
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained client medical history, medication information, symptoms and allergies.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Patient Intake Coordinator
Just Good Care Home Health
Chicago, IL
03.2013 - 08.2016
- Welcoming patients to facility
- Completing all admission paperwork and entering it digitally
- Maintained current and accurate medical records for patients
- Scheduled appointments for providers based on optimal patient loads and clinician availability
- Answering phone and email inquiries
- Verifying medical insurance coverage and benefits for each patient
- Addressing any patient complaints and concerns
- Performed clerical work, such as filing , copying and faxing
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Customer Service Representative
Leading Edge Recovery Solutions LLC
Chicago, IL
07.2009 - 02.2013
- Provided primary customer support to internal and external customers
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants..
- Maintained high volume of calls to meet demands of busy group.
- Handle and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Recorded all information regarding financial status of customers.
- Answered incoming calls in busy, fast-paced global call center.
Education
High School Diploma -
Christian Fenger High School
Chicago, IL06.2007
Skills
- Emergency Response
- Direct Patient Care
- HIPAA guideline compliance
- Critical Thinking
- Heavy Lifting
- Report Writing
- Observation Documentation
- Verbal and Written Communication
- Empathy and Compassionate Care
- CPR Certification
- Time Management
Certification
- Certified Nursing Assistant, Illinois Department of Health -03/2011
- Certified Phlebotomy Technician, National Healthcareer Association 07/2021
- CPR, American Heart Association
Timeline
Patient Care Coordinator
Howard Brown Health
03.2022 - Current
Patient Care Technician
Rush Medical Center
10.2019 - 06.2021
Patient Care Technician
Northwestern Medical Center
09.2016 - 10.2019
Patient Intake Coordinator
Just Good Care Home Health
03.2013 - 08.2016
Customer Service Representative
Leading Edge Recovery Solutions LLC
07.2009 - 02.2013
High School Diploma -
Christian Fenger High School