Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yorkis Torrez

Bronx,NY

Summary

I am a portion of every cunning person I’ve ever met.

Overview

7
7
years of professional experience

Work History

Account Manager

Go Energy Solution
08.2022 - 10.2023
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.

CSR, Sales

Payomatic
01.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Responded to customer requests for products, services and company information.
  • Prepared large cash deposits with zero discrepancies.

Funding Specialist

Empower Group
09.2017 - 04.2018
  • Handled a large amount of calls on a daily basis. Managed over 100 customer calls per day.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files, and tax histories.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.

Sales Associate

Just Energy
07.2016 - 07.2017
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Answered customer questions regarding applications.
  • Achieved perfect attendance and on-time record.
  • Solved customer challenges by offering relevant products and services.

Education

Associate Of Business Administration - Business Administration

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Customer Account Management
  • Verbal and Written Communication
  • CRM Software
  • Calm and Professional Under Pressure
  • Team-Oriented and Cooperative
  • Sales Quota Achievement
  • Account Development
  • Business Growth and Retention
  • Financial Transactions
  • Contract Negotiation Expertise
  • B2B Sales and Service
  • Effective Customer Communication
  • Public Presentations
  • Lead Generation Management

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

Go Energy Solution
08.2022 - 10.2023

CSR, Sales

Payomatic
01.2021 - 01.2022

Funding Specialist

Empower Group
09.2017 - 04.2018

Sales Associate

Just Energy
07.2016 - 07.2017

Associate Of Business Administration - Business Administration

Borough of Manhattan Community College of The City University of New York

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Yorkis Torrez