Yosaira Lluberes
Cypress,TX
Summary
Skilled Benefits Specialist with broad experience in employee benefits administration, including health and retirement plans. Demonstrated ability to analyze complex benefits information and communicate it effectively to employees. Strong problem-solving skills, sound judgment, and decisiveness have resulted in improved efficiency and accuracy in benefits processing. Previous work shows significant impact on enhancing employee understanding of benefits packages and reducing procedural errors.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Benefits Specialist III
Harris County
Houston, USA
08.2022 - Current
- Processed benefit enrollment forms, changes, and terminations.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Streamlined the administration of Cobra benefits with timely processing each week.
- Remotely documented COBRA check transactions alongside incorporating related credit card details into finance platform.
- Generated regular allocation reports for housing authority and sports convention departments.
- Oversaw preparation and distribution of periodic COBRA invoices.
Senior Human Resources Specialist
City of Houston
Houston, USA
08.2021 - 08.2022
- Conducted new hire orientation and onboarding activities, ensuring compliance with all applicable regulations.
- Cultivated relationships with external vendors providing services related to HR operations.
- Coached new team members.
- Performed tasks related to processing orders issued by the Attorney General.
- Handled eligibility events efficiently.
- Provided assistance to employees and retirees using phone, email, and in-person communication.
- Supported Medicare audit processes.
- Conducted premium modifications using SAP platform.
- Oversaw flexible spending accounts requiring manual enrollment through TASC.
HR Benefits Administrative Assistant
Consolidated Edison Company of New York
New York, USA
10.2013 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Checked new hire documentation for accuracy.
- Managed monthly union retirement case processing, including pension calculations via OnPoint.
- Executed the creation of retiree records and managed retiree health benefits processing through PeopleSoft.
- Handled processing of QRDOs efficiently within PeopleSoft.
- Executed prompt termination of employee and retiree records upon receiving death notifications from MetLife and PBI.
Education
High School Diploma -
Louis D Brandeis H.S
New York, NY08.2002
Skills
- New Hire Orientation Assistance
- Comprehensive Benefits Oversight
- SAP Proficiency
- PeopleSoft Expertise
- Kronos Proficiency
- OnBase System Expertise
- OnPoint
- ADP Proficiency
- Proficient in Microsoft Office
- Statistical Insight
- Meticulous Review Skills
- Effective Communication
- Issue Analysis
- Effective Solution Implementation
Certification
CPR & AED- 8/23/24
Mental Health First Aid USA- 12/16/24
References
References available upon request
Languages
Spanish, Native or Bilingual
References
References available upon request.
Timeline
Benefits Specialist III
Harris County
08.2022 - Current
Senior Human Resources Specialist
City of Houston
08.2021 - 08.2022
HR Benefits Administrative Assistant
Consolidated Edison Company of New York
10.2013 - 06.2021
High School Diploma -
Louis D Brandeis H.S
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