Yosarian Diaz
Jacksonville,FL
Summary
Results-driven professional with extensive experience in restaurant operations. Expert in relationship management, quality control, and sales techniques, committed to optimizing guest experiences and driving business growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server
Chart House
08.2025 - 03.2026
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Assisted in menu knowledge, accurately describing dishes and specials to patrons.
- Maintained cleanliness of dining area and adhered to health and safety standards.
- Collaborated with kitchen staff to ensure timely order delivery and quality presentation.
- Supported team by restocking supplies during peak hours to maintain service flow.
- Adapted quickly to changing environments, enhancing overall dining experience for guests.
Property Manager/Maintenance Coordinator
Keyrenter Property Management
01.2024 - 07.2025
- Managed tenant relations, ensuring prompt responses to inquiries and maintenance requests.
- Coordinated property maintenance schedules with vendors, optimizing service delivery and cost efficiency.
- Oversaw lease agreements, ensuring compliance with local regulations and timely renewals.
- Conducted regular property inspections, identifying issues and implementing corrective actions promptly.
- Developed marketing strategies for vacant units, enhancing visibility and reducing time on market.
- Analyzed rental market trends to inform strategic pricing decisions and maximize occupancy rates.
Assistant General Manager
Southern Grounds & Co
2023 - 01.2024
- Managed daily operations to ensure efficient workflow and adherence to company policies.
- Coordinated training programs for new staff, enhancing team performance and service quality.
- Implemented process improvements that increased operational efficiency and reduced delays.
- Developed schedules for staff, optimizing resource allocation and maintaining coverage levels.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Assisted in recruiting, hiring and training of team members.
Opening Manager/ Drive Thru Director/Dining Room Manager
Chic-Fil-A
06.2019 - 03.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on standard operating procedures and best practices.
- Implemented inventory management techniques to reduce waste and improve stock levels.
- Developed staff schedules to optimize labor costs while maintaining service quality.
- Coordinated promotional events, enhancing customer engagement and driving sales growth.
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problem solving.
- Continually reviewed operational procedures in search of areas requiring optimization or streamlining.
- Collaborated with other managers to devise strategies aimed at increasing sales revenue during early operational hours.
- Created detailed reports on daily operations, highlighting areas for improvement and recommending solutions to upper management.
- Trained employees on [Product or Service], ensuring compliance with top quality standards.
Assistant Manager/ Bartender/ Server
Chili's Bar and Grill
08.2009 - 11.2018
- Assisted in managing daily restaurant operations, ensuring smooth service and customer satisfaction.
- Trained and mentored new staff on operational procedures and company policies.
- Conducted regular staff meetings to communicate goals, expectations, and performance updates.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints effectively, maintaining a positive dining experience for guests.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Increased sales significantly by upselling higher-end products to customers.
Kitchen Manager
Longhorn Steakhouse
07.2004 - 07.2009
- Oversaw daily kitchen operations, ensuring high standards of food quality and safety compliance.
- Trained and mentored culinary staff to enhance skill sets and improve team performance.
- Coordinated scheduling for kitchen staff, maintaining efficient workflow during peak service periods.
- Monitored food preparation processes to ensure consistency and adherence to recipes and portion controls.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Motivated staff to perform at peak efficiency and quality.
Food & Beverage Director
Orchard Golf & Country Club
04.2002 - 07.2004
- Directed comprehensive food and beverage operations, enhancing guest experience through high-quality service delivery.
- Developed and implemented strategic initiatives to optimize menu offerings and improve profitability margins.
- Oversaw team performance, fostering a culture of excellence through training and mentorship programs.
- Analyzed customer feedback to refine service protocols and enhance overall dining satisfaction levels.
- Managed vendor relationships, negotiating contracts to ensure quality supplies while maintaining cost efficiency.
- Coordinated special events, ensuring seamless execution by aligning resources and managing logistics effectively.
- Monitored compliance with health and safety regulations, ensuring adherence to industry standards throughout operations.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
FOH/Bar Manager/Corporate Trainer/Bartender/Restaurant Server
Longhorn Steakhouse
06.1995 - 02.2002
- Managed bar operations, ensuring high standards of service and cleanliness.
- Monitored inventory levels, ordering supplies to minimize downtime and waste.
- Implemented cost-control measures to optimize profitability of bar services.
- Conducted staff performance evaluations, providing feedback for professional growth.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Served food and beverages promptly with focused attention to customer needs.
Education
Radiologic Technology Technician
St. Johns River State College
Orange Park, FL05-2012
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Performance improvement
- Relationship management
Certification
Servsafe Manager Certification
Servsafe Server/ Bartender Certification
Languages
Spanish
Native or Bilingual
Timeline
Server
Chart House
08.2025 - 03.2026
Property Manager/Maintenance Coordinator
Keyrenter Property Management
01.2024 - 07.2025
Opening Manager/ Drive Thru Director/Dining Room Manager
Chic-Fil-A
06.2019 - 03.2023
Assistant Manager/ Bartender/ Server
Chili's Bar and Grill
08.2009 - 11.2018
Kitchen Manager
Longhorn Steakhouse
07.2004 - 07.2009
Food & Beverage Director
Orchard Golf & Country Club
04.2002 - 07.2004
FOH/Bar Manager/Corporate Trainer/Bartender/Restaurant Server
Longhorn Steakhouse
06.1995 - 02.2002
Assistant General Manager
Southern Grounds & Co
2023 - 01.2024
Radiologic Technology Technician
St. Johns River State College