Yosen Gonzalez
Fresno ,CA
Summary
Dynamic Supervisor at Krispy Kreme with a proven track record in enhancing customer satisfaction and team performance. Skilled in training and mentoring staff while enforcing policies to ensure operational excellence. Leveraged strong decision-making abilities to streamline workflows, resulting in improved efficiency and a positive work environment.
Overview
4
4
years of professional experience
Work History
Supervisor
Krispy Kreme
Fresno, CA
06.2022 - Current
- Supervised daily operations to ensure optimal staffing and workflow efficiency.
- Trained team members on food safety standards and operational procedures.
- Conducted performance evaluations, providing feedback to enhance employee development.
- Led initiatives to improve customer service experience, fostering a positive environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Clovis West High School
Clovis, CA06.2022
Skills
- Training and mentoring
- Staff management
- Customer service
- Team building
- Policy enforcement
- Priority management
- Attention to detail
- Decision-making
- Verbal and written communication
- Coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Available for part-time/ full time shifts. Able to make adjustments if needed.
Reference contact:
Michelle solis (559-538-9840)
Marcus Navarro (559-691-9270)
Arcaceli Cervantes (661-912-2381)
Timeline
Supervisor
Krispy Kreme
06.2022 - Current
High School Diploma -
Clovis West High School