Yoshande Alexander
Port Arthur,United States
Summary
Compassionate Social Worker with a Masters of Social Work (MSW) from Prairie View A&M University, offering experience in child placement, safety planning, and family support services. Proficient in conducting home visits, developing and monitoring safety care plans, and maintaining case documentation while utilizing trauma-informed, client-centered approaches to support children and families. Demonstrates strong administrative coordination skills, effective scheduling, and exceptional client communication while upholding a commitment to professionalism and confidentiality. Passionate about helping those in need, fostering child safety, enhancing family stability, and adhering to ethical social work practices.
Overview
8
8
years of professional experience
Work History
Social Worker
Gulf Coast Health Center
Port Arthur, TX
09.2024 - Current
- Assessed client needs to develop personalized care plans.
- Facilitated group therapy sessions to enhance community support.
- Coordinated resources and referrals to optimize client outcomes.
- Advocated for clients' rights within healthcare and social service systems.
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
Intern
Americas Angels
Houston, TX
05.2024 - 08.2024
- Developed and assisted in implementing child safety care plans to support safe placement and ongoing protection
- Performed comprehensive assessments of living environments and caregiver dynamics to ensure child safety.
- Evaluated home environments for compliance with agency safety standards and child welfare guidelines
- Documented observations from home visits and safety assessments in detailed case notes
- Monitored and followed up on safety plan compliance to support child well-being
- Collaborated with caseworkers and supervisors to address identified safety concerns
- Assisted in risk assessments and safety decision-making for children in care
- Communicated professionally with caregivers and families regarding safety expectations and support needs
Receptionist
Alexander Children Services
Port Arthur, TX
08.2018 - 08.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than 15 incoming calls per day.
- Coordinated and communicated with up to 30 clients daily to gather pertinent information.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information and complete different tasks.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pulled and organized requested documentation.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and personal information.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Maintained front office cleanliness and organized supplies to increase task productivity.
- Determined needs of visitors and provided information or solutions.
- Responded to inquiries and room requests made online, by phone or email.
- Communicated with outside offices to obtain records and transfer files for office needs.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Kept offices organized and well-stocked to maximize operational efficiency.
- Assisted current and prospective patients with navigating telephone and web-based support systems.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Education
Bachelor of Arts - Social Work
Prairie View A & M University
Prairie View, TX05-2023
High School Diploma -
Woodrow Wilson Early College High School
Port Arthur, TX05-2021
Masters - Social Work
Prairie View A&M University
Prairie View, TX12-2025
Skills
- Multi-line telephone
- Organization and efficiency
- Professional and polished presentation
- Document control
- Client advocacy
- Intervention planning
- Case documentation
- Client confidentiality
- Assessment skills
- Referrals and networking
- Community resources
Accomplishments
- Achieved recognition by management for friendly and responsive service.
Timeline
Social Worker
Gulf Coast Health Center
09.2024 - Current
Intern
Americas Angels
05.2024 - 08.2024
Receptionist
Alexander Children Services
08.2018 - 08.2021
High School Diploma -
Woodrow Wilson Early College High School
Bachelor of Arts - Social Work
Prairie View A & M University
Masters - Social Work
Prairie View A&M University