Yoshiko Mease
Clackamas,OR
Summary
Compassionate and detail-oriented Back Office Clinical Assistant at Hillman East Portland Planned Parenthood, skilled in patient documentation and education. Proven ability to enhance patient care through effective communication and empathy, ensuring accurate recordkeeping and timely support. Recognized for improving office efficiency and fostering positive relationships with patients and healthcare teams.
Overview
27
27
years of professional experience
Work History
Back Office Clinical Asstaint
Hillman East Portland Planned Parenthood
Portland , OR
11.2021 - 03.2025
- Managed patient records, including medical history and test results.
- Administered medications under physician's supervision.
- Measured vital signs and took medical histories to prepare patients for examination.
- Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
- Assisted in the preparation of patients for examinations and treatments.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
CNA
Marquis Vermont Hills
Portland, OR
01.2016 - 11.2021
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered patient call signals and signal lights to determine patients' needs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supported non-ambulatory residents in range of motion exercises.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Transported residents within the facility as needed.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Used mobility devices to transport patients.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
CNA
EmpRes Hillsboro Health and Rehabilitation Center
Hillsboro, OR
07.2011 - 01.2016
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Answered patient call signals and signal lights to determine patients' needs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Transported residents within the facility as needed.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Movie Theater Attendant
Regal Cinemas
Portland, OR
09.2009 - 10.2011
- Managed ticket sales operations, ensuring efficient customer service and accurate financial transactions.
- Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
- Provided excellent customer service by answering questions about movies and services offered by the theater.
- Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
- Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
Sales Associate
Payless Shoes
Portland, OR
03.2011 - 07.2011
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
Cash Office Associate
Macy's
Hillsboro/ Portland, OR
10.2008 - 03.2010
- Provided customer service, handling inquiries and resolving issues related to transactions.
- Resolved discrepancies between physical count of cash and register balance.
- Packaged online and phone orders, selected inventory, and sent for delivery.
- Balanced cash drawers and prepared financial reports to reflect daily sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with product selection, sizing and styling.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
Store Associate
Linens 'n Things
Hillsboro, OR
02.2006 - 02.2008
- Assisted customers with product selection, pricing and availability.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Processed sales transactions accurately and efficiently at the cash register.
- Answered telephone to give callers store information and look up order details.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Shift Manger
McDonald's
Dallas, OR
09.2005 - 09.2006
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Resolved conflicts between staff members in a professional manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Prepared operations data to produce comprehensive reports to management.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Operated a variety of machinery and tools safely and efficiently.
Catering Assistant
Hawaiian Style Foods
Oregon City, OR
09.1998 - 10.2004
- Assisted in setting up and breaking down catering events.
- Ensured compliance with food safety regulations and standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assisted in menu planning and ingredient sourcing for various events.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
Sales Associate
Petco
Hillsboro, OR
07.2003 - 02.2004
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Glencoe High School
Hillsboro, OR01-2002
Caregiving Training Institute
Oregon School of Massage
Skills
- Patient documentation
- Vital signs monitoring
- Customer service
- Inventory management
- Patient care assistance
- Time management
- Data entry
- Team collaboration
- Empathy in care
- Problem solving
- Organization
- Friendly, positive attitude
- Organizational skills
- PPE use
- Cash drawer management
- Professionalism
References
References available upon request.
Timeline
Back Office Clinical Asstaint
Hillman East Portland Planned Parenthood
11.2021 - 03.2025
CNA
Marquis Vermont Hills
01.2016 - 11.2021
CNA
EmpRes Hillsboro Health and Rehabilitation Center
07.2011 - 01.2016
Sales Associate
Payless Shoes
03.2011 - 07.2011
Movie Theater Attendant
Regal Cinemas
09.2009 - 10.2011
Cash Office Associate
Macy's
10.2008 - 03.2010
Store Associate
Linens 'n Things
02.2006 - 02.2008
Shift Manger
McDonald's
09.2005 - 09.2006
Sales Associate
Petco
07.2003 - 02.2004
Catering Assistant
Hawaiian Style Foods
09.1998 - 10.2004
Oregon School of Massage
High School Diploma -
Glencoe High School
Caregiving Training Institute
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