Yoshiky Silva
Los Angeles,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Maybourne Beverly Hills
04.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Houseman
Montage Beverly Hills
07.2018 - 08.2021
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
High School Diploma -
Reseda Senior High School
Reseda, CA06.2009
Skills
- Hospitality Services
- Complex Problem-Solving
- Customer Service
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Maybourne Beverly Hills
04.2023 - Current
Houseman
Montage Beverly Hills
07.2018 - 08.2021
High School Diploma -
Reseda Senior High School
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