Yossimar Rodriguez
Pembroke Pines,Florida
Summary
Highly skilled in Customer Service with a strong background in managing complex operational procedures and delivering top-notch customer service. Strengths include process optimization, problem-solving, and team leadership. Proven track record of driving performance improvement by streamlining operations and maximizing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Costumer Service
Graziano’s Mercado
Aventura, Florida
06.2024 - Current
- Provided excellent customer service throughout each shift.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Identified and resolved customer service issues.
Social Media Marketing Assistant
EB Salons
Miami, Florida
01.2024 - 12.2024
- Set up and optimized company pages within each platform to increase visibility of company's social content.
- Managed social media accounts including Facebook, TikTok, Instagram.
Manager
Ceviches by Divino
Miami, Florida
05.2019 - 03.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Colegio Santa Rosa De Lima
Caracas, Venezuela07-2013
Skills
- Customer service and problem solving
- Leadership and Team Management
- Sales Strategies
- Work effectively in high-pressure environments
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Costumer Service
Graziano’s Mercado
06.2024 - Current
Social Media Marketing Assistant
EB Salons
01.2024 - 12.2024
Manager
Ceviches by Divino
05.2019 - 03.2023
High School Diploma -
Colegio Santa Rosa De Lima
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