Summary
Overview
Work History
Education
Skills
Timeline
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Yossy Zelaya

Sulphur,LA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Bilingual (Spanish and English), quick learner ,detail-oriented, super organized, self motivated and a genuine desire to serve others.

Overview

3
3
years of professional experience

Work History

Sales Associate Specialist

DSW Shoe Warehouse
02.2019 - 03.2022
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

David W Butler High
Charlotte, NC
02.2020

Skills

  • Customer Service
  • Store Opening and Closing
  • POS System Operation
  • Interpersonal and Written Communication
  • Fluent in Spanish
  • Problem-Solving
  • Time Management
  • Flexible Schedule

Timeline

Sales Associate Specialist

DSW Shoe Warehouse
02.2019 - 03.2022

High School Diploma -

David W Butler High

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Yossy Zelaya