Yosuani Carbajal
Navasota,TX
Summary
Organized and efficient with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
EVS Housekeeper
Aramark
Brenham, TX
12.2020 - 02.2023
- Dusted furniture, machines or equipment.
- Maintained a safe working environment by adhering to all safety policies and procedures.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Responded promptly to requests from guests or staff for extra cleaning services in guest rooms or public areas.
- Notified managers of repair needs or additions to building operating systems.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Greeted visitors warmly upon entering the facility; provided directions or assistance when necessary.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
Front Desk Receptionist
Holiday Inn Hotel & Suites Brenham
Brenham, TX
09.2021 - 01.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, and checks.
Front Desk Receptionist
Baymont inn & Suit Hotel
Brenham, TX
10.2018 - 11.2021
- Maintained a clean and organized reception area to uphold company image.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Processed payments from customers using a variety of payment methods including credit cards, and checks
- Coordinated maintenance requests for office equipment and facilities.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Restaurant Hostess
Ormans Steakhouse
Brenham, Texas
10.2018 - 01.2019
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Collected reservation information and communicated updates to guests.
- Took reservations from patrons by phone
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Scheduled reservations
- Answered phones promptly
- Balanced cash register at end of shift according to established procedures.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Brenham High School
Brenham, Texas06-2020
Associate of Applied Science - Nursing
Blinn College
Brenham, TXSkills
- Call forwarding
- Complex Problem-solving
- Multitasking and organization
- Visitor registration
- Phone etiquette
- Appointment scheduling
- Scheduling
- Fluent in Spanish and English
- Client communication
- Hospitality services
- Team collaboration
- Cash handling
- Customer service
Timeline
Front Desk Receptionist
Holiday Inn Hotel & Suites Brenham
09.2021 - 01.2023
EVS Housekeeper
Aramark
12.2020 - 02.2023
Front Desk Receptionist
Baymont inn & Suit Hotel
10.2018 - 11.2021
Restaurant Hostess
Ormans Steakhouse
10.2018 - 01.2019
High School Diploma -
Brenham High School
Associate of Applied Science - Nursing
Blinn College