Yosvanis Horta Alfonso
Miami
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
20
20
years of professional experience
Work History
Front Desk Supervisor
MIAMI INTERNATIONAL AIRPORT HOTEL
06.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
Administrative Assistant
DCIEN, CORP
07.2022 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Director
FOOD INDUSTRY BUSINESS GROUP
01.2005 - 01.2022
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Led, directed, managed and mentored 100 administrative staff members.
- Implemented data management systems to track key performance metrics and inform strategic decision making.
- Enhanced interdepartmental collaboration through the implementation of project management tools and strategies.
Education
B.A. - Education
University of Havana
01.2005
Lean Management Certificate -
Lean Six Sigma Institute
Quality Control Tools Certificate -
Lean Six Sigma Institute
Lean Six Sigma White Belt Certification -
Lean Six Sigma Institute
01.2023
Business Management Diploma -
Ministry of Fishing Industry
01.2010
Skills
- Time management
- Guest relations
- Problem-solving skills
- Customer service management
- Training and mentoring
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
MIAMI INTERNATIONAL AIRPORT HOTEL
06.2024 - Current
Administrative Assistant
DCIEN, CORP
07.2022 - 06.2024
Administrative Director
FOOD INDUSTRY BUSINESS GROUP
01.2005 - 01.2022
Lean Management Certificate -
Lean Six Sigma Institute
Quality Control Tools Certificate -
Lean Six Sigma Institute
Lean Six Sigma White Belt Certification -
Lean Six Sigma Institute
Business Management Diploma -
Ministry of Fishing Industry
B.A. - Education
University of Havana
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