Youkol Missick
Goodyear,AZ
Summary
Dynamic Area Manager/Sous Chef at Factor/Hellofresh with a proven track record in operations management and team development. Enhanced efficiency through process improvement initiatives, achieving significant cost reductions. Skilled in relationship building and staff training, fostering a collaborative environment that drives performance and customer satisfaction.
Overview
16
16
years of professional experience
Education
High School Diploma -
St.Georges High
Freeport BahamasAssociate of Arts - Culinary Arts
College of The Bahamas
Nassau Bahamas 07.2002
High School Diploma - Carpentry
Bahamas Trade Institute
Freeport Bahamas07.2000
Work History
Area Manager/Sous Chef
Factor/Hellofresh
03.2024 - 02.2026
- Supervised and streamlined operational workflows to maintain high levels of efficiency and productivity across multiple sites.
- Assessed training needs and implemented programs to enhance employee performance and uphold industry standards.
- Interpreted operational data to detect trends, optimize workflows, and achieve cost reductions.
- Orchestrated efforts with cross-functional teams to refine communication processes and boost overall service delivery efficiency.
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Managed inventory levels, optimizing stock management processes.
- Developed and implemented training programs for team members, enhancing performance.
- Analyzed operational data to identify trends and improve efficiency initiatives.
- Coordinated cross-functional teams to streamline workflows and achieve targets.
- Facilitated communication between departments, fostering collaboration and alignment on goals.
- Operated and managed Protein department Veg department Hot Tilt Skillet cook line staging department and it’s machines V-Mag interchangeable to machine programmed and operated for meatballs over 100k per shift burgers processed over 100k per shift operated also commercial touch screen mixer programmed and operated Vacuum tumblers processing over 100k in shift operated digital tilt skillets commercial load able ovens ran and operated giraffe mixer Gesame interchangeable to process on smaller scale for backfill orders
- Established key performance indicators to monitor productivity and operational success.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
HVAC Installer
Ray Mannion A/C
04.2019 - 05.2024
- Installed HVAC systems according to industry standards and safety protocols.
- Collaborated with team members to diagnose and resolve installation issues efficiently.
- Conducted routine maintenance checks to ensure optimal system performance and longevity.
- Trained junior installers on best practices for equipment handling and installation procedures.
- Streamlined installation processes, reducing time spent on projects without sacrificing quality.
- Assisted in the development of training materials for new employees, enhancing onboarding efficiency.
- Monitored inventory levels of HVAC parts and tools to maintain workflow continuity.
- Implemented quality control measures, ensuring compliance with manufacturer specifications during installations.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages, and duct connections in walls and floors.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Installed components to improve HVAC system performance.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
- Worked overtime, holidays and weekends to accommodate company needs.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Vacation Sales Manager
Grand Celebration Cruise Lines
07.2015 - 01.2019
- Led sales team to achieve quarterly revenue targets through strategic planning and execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Collaborated with marketing department to create promotional campaigns that increased customer engagement.
- Managed key client relationships, ensuring high satisfaction rates and repeat business opportunities.
- Streamlined sales processes, improving efficiency and reducing turnaround times for client inquiries.
- Conducted regular performance reviews, providing constructive feedback to drive individual growth and development.
- Spearheaded initiatives to enhance customer service quality, resulting in improved brand loyalty and retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Plumbing Apprentice
Christoper Wiggins Plumbing and A/C
08.2010 - 09.2015
- Assisted in installation and repair of plumbing systems for residential and commercial clients.
- Collaborated with senior plumbers to troubleshoot complex plumbing issues efficiently.
- Maintained tools and equipment, ensuring operational readiness for daily tasks.
- Learned safety protocols and best practices in plumbing installations and repairs.
- Observed and supported the completion of routine maintenance on HVAC systems.
- Developed skills in reading blueprints and technical drawings for project execution.
- Participated in training sessions to enhance knowledge of plumbing codes and regulations.
- Contributed to team efforts by providing support during high-demand service calls.
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
Skills
Staff management
Operations management
Relationship building and management
Team development
Goals and performance
Performance management
Cross-functional collaboration
Staff training and development
Staff training
Controlling costs
Process improvement
Customer relationship management
Staff development
Quality assurance
Timeline
Area Manager/Sous Chef
Factor/Hellofresh
03.2024 - 02.2026
HVAC Installer
Ray Mannion A/C
04.2019 - 05.2024
Vacation Sales Manager
Grand Celebration Cruise Lines
07.2015 - 01.2019
Plumbing Apprentice
Christoper Wiggins Plumbing and A/C
08.2010 - 09.2015
High School Diploma -
St.Georges High
Associate of Arts - Culinary Arts
College of The Bahamas
High School Diploma - Carpentry
Bahamas Trade Institute
References
Oscar Dunlap/Area Manager Factor +1 (480) 226-5224 Gabriel Bennett Forman Ray Mannion A/C +1 (623)632-4669 Christopher Williams +1( 850)487-1399