Younan Ibrahim

• Provides financial services .The Company offers check cashing, money transfer, money orders, bill payments and Western Union services.
• Receiving and counting the safe and making sure its balanced, while managing it thought my shift and providing the workers with their needs from the safe
• Responsible for all cash handling procedures and customer signatures and verifications.
• Verifying Customers identifications and profiles history.
• Verifying all kind of checks.
• Spoting scams, fake money, fake checks, money laundering, and stealing.
• Provided on-the-job training to new staff members.
• Monitored staff performance to ensure quality standards were met.
• Assigned tasks to team members based on their strengths and skill sets.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of daily transactions and deposits.
• Developed strategies for improving operational efficiency and customer service levels.
• Communicated clearly with employees regarding job duties, expectations, and policies.
• Investigated accidents or incidents occurring during shift hours.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
• Provided feedback to employees regarding their performance in order to improve productivity.
• Completed opening and closing duties to facilitate business operations.

A side hustle job, on my free time.

• Greeted customers and provided assistance with luggage.
• Monitored traffic conditions to determine most efficient route.
• Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
• Ensured vehicle was clean and in proper working order before each shift.
• Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
• Responded promptly to customer inquiries regarding transportation options and estimated travel time.
• Assisted disabled passengers entering or exiting vehicles as necessary.

• Received daily delivery instructions and route assignments from dispatch.
• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Communicated regularly with dispatch regarding any delays or issues encountered on routes.
• Reported mechanical issues with delivery vehicle to supervisor.

Promoted from team Member to Supervisor Making sure customers are Satisfied, and their orders made the right way

• Educated customers about offerings, promotions and pricing to boost sales.
• Supervising my Co-workers through the day, make sure everything is stocked and refilled, and the store and lobby is clean
• Ensured all safety and sanitation regulations were met throughout the shift.
• Conducted weekly inventory of supplies, equipment, and food items.
• Assigned tasks to team members based on their strengths and skill sets.
• Encouraging my team to push the sales up to hit the target by certain time of the day.
• Assisting store manger with work schedules for staff while adhering to labor laws and budget constraints.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
• Managed the store for a month during manager Vacation.

side hustle job, on my free time as well.

• Delivered food orders to customers in a timely manner.
• Ensured that the correct order was delivered to the customer.
• Coordinated with restaurant staff on order accuracy and pickup times.
• Provided excellent customer service throughout the delivery process.
• Utilized GPS navigation systems to find most efficient routes for deliveries.

• Maintained cleanliness of the store, including floors, shelves, counters and windows.
• Welcoming customers and filling their car with gas at self service section
• Collected payments for dispensed gas and tendered change or receipts to customers.
• Operated cash register to process customer transactions.
• Stocked and organized store shelves.

• Attended regular training sessions on updates and changes within the industry or organization.
• Participated in daily huddles with team members in order to discuss common goals and objectives.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Provided accurate information regarding products and services while upselling additional products when appropriate.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Processed orders requests accurately and efficiently.
• Assisted customers with navigating the company's website to locate desired information.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

• The company provides Christmas decoration, home tools, watches, headphones, toys and gifts
• Mitigated business risks by working closely with staff members and assessing performance.
• Recruited, trained and supervised new employees.
• Updated and maintained store signage and displays.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Prepared monthly reports on sales figures, expenses, profits.
• Developed relationships with suppliers to negotiate better prices.
• Updated POS system with new products and promotional offers.

• Opening the store, cleaning and filling the store displays with Jewelry.
• Developed and implemented strategies to meet sales quotas.
• Provided personalized service to build relationships with customers.
• Assisted customers in selecting appropriate products for their needs.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Closing Deals and confirming the bill with store manager before releasing the Gold to the customer
• Cleaning and polishing the gold and placing in a gift box before providing it to the customer.