Youngjin Jin
Lewisville,TX
Summary
Service-oriented assistant manager successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in POS, and credit card terminal equipment repair and maintenance.
Overview
10
10
years of professional experience
Work History
Field Technician Specialist
CDS
12.2022 - Current
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
Sales Representative
Beautiful Day Trading LLC
03.2019 - 03.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Front Desk Associate
Crystal Mountain Resort
05.2018 - 08.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Food Service Assistant
Michigan State University
11.2017 - 05.2018
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Monitored food preparation and offered feedback on portion size and presentation.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Sergeant
Republic of Korea Navy
09.2013 - 08.2015
- As a commander of special strike force squad, in charge of training and disciplines for unit of 12 soldiers.
- On call Military Police for the unit.
Education
Bachelor of Arts - Hospitality Business
Michigan State University
East Lansing, MI12.2018
Skills
- Account servicing
- Network development
- Problem solving strength
- Product promotions
- Expense reporting
- Customer Relations
- Client Service
- Equipment Installation
- Technical Support
- Hardware and Software Installation
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Field Technician Specialist
CDS
12.2022 - Current
Sales Representative
Beautiful Day Trading LLC
03.2019 - 03.2022
Front Desk Associate
Crystal Mountain Resort
05.2018 - 08.2018
Food Service Assistant
Michigan State University
11.2017 - 05.2018
Sergeant
Republic of Korea Navy
09.2013 - 08.2015
Bachelor of Arts - Hospitality Business
Michigan State University
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