Young Kim
Summary
Experienced logistics specialist with a consistent record of delivering shipments on time and safely. Proficient in route planning, time management, and handling diverse packages with care. Collaborative and adaptable with a strong focus on teamwork. Recognized for reliability and results-driven approach in fast-paced settings. Seeking a supervisory role to enhance skills further.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Courier / Dockworker
DHL Express
11.2020 - Current
- Ensure customer satisfaction through timely and reliable delivery of packages, adhering to strict deadlines
- Oversee truck loading process, including sorting and packing, to enhance service quality and delivery efficiency
- Operate scanning equipment to track outbound packages and confirm proper loading, maintaining accurate delivery systems
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Understanding of Teamster Union laws/contracts
Driver
Poulin
08.2020 - 11.2020
- Monitored and processed invoices, ensuring efficient delivery routes and accurate inventory, which streamlined delivery timelines
- Maintained comprehensive delivery documentation, including pick-ups, deliveries, and vehicle maintenance records
- Resolved delivery discrepancies and customer issues, reducing customer complaints through effective communication and problem resolution
Courier
Best Logistics LLC-DSP
06.2020 - 08.2020
- Conducted thorough vehicle inspections before and after deliveries to maintain operational reliability and documented any detected damage
- Enhanced delivery efficiency and customer satisfaction through strategic route mapping and prioritization of urgent deliveries
Warehouse Associate
Amazon Fulfillment Center
08.2017 - 08.2018
- Enhanced operational workflow by streamlining inventory management and warehouse organization, leading to reduced order processing time and minimized product damage
- Maintained high accuracy in inventory tracking by effectively utilizing company software for scanning and managing container barcodes, resulting in reduced shipment discrepancies
- Collaborated with team members to achieve daily targets, contributing to the handling of high-volume demands during peak periods and consistently meeting or exceeding productivity goals
Security Guard
Amazon, Securitas
08.2016 - 01.2017
- Maintained site security by performing diligent patrols, managing access control, and documenting incidents in detailed reports
- Deescalated conflicts using advanced resolution techniques to prevent harm and protect property
- Trained new security guards in safety protocols and customer service standards, enhancing team performance and service quality
Service Agent
United Technology Corps, Avis Budget Rent a Car
07.2012 - 04.2016
- Conducted detailed inspections of returned vehicles, assessing for damage and maintenance requirements, ensuring prompt attention to necessary repairs and cleanliness
- Managed customer inquiries and resolved issues with professionalism, enhancing client relations by providing personalized and efficient service
- Collaborated with team members to oversee vehicle inventory, verify rental agreements, and contribute to performance improvement discussions and strategy development
Education
Associate of Science - Management
Post University
Waterbury, CT12.2025
Skills
- Operational Efficiency
- Customer Satisfaction
- Conflict Resolution
- Process Improvement
- Communication
- Deadline Management
- Training & Development
- Time Management
- Customer Service
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
Certification
Understanding Unconscious Bias, American Management Association, 04/01/24
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Courier / Dockworker
DHL Express
11.2020 - Current
Driver
Poulin
08.2020 - 11.2020
Courier
Best Logistics LLC-DSP
06.2020 - 08.2020
Warehouse Associate
Amazon Fulfillment Center
08.2017 - 08.2018
Security Guard
Amazon, Securitas
08.2016 - 01.2017
Service Agent
United Technology Corps, Avis Budget Rent a Car
07.2012 - 04.2016
Associate of Science - Management
Post University
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