Youngoum Anna Mbianga
Yaounde ,Cameroon
Summary
Results-driven Administrative and Customer Service Professional with strong organizational and communication skills, backed by a Master’s degree in Applied Linguistics. Experienced in managing operations, supporting teams, and delivering high-quality client interactions. Equipped with digital marketing skills such as social media management, content creation, and audience engagement, bringing a modern approach to business growth and brand visibility.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Akhard Guest House
Molyko, Beau
06.2025 - 01.2026
- Greeted guests and managed check-in/check-out procedures efficiently.
- Answered phone inquiries and directed calls to appropriate departments.
- Maintained reservation system accuracy, ensuring seamless guest experiences.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Developed familiarity with local attractions to provide recommendations to guests.
- Organized and maintained front desk area, enhancing overall guest satisfaction.
- Assisted in managing guest feedback, resolving issues promptly and professionally.
- Implemented inventory tracking for office supplies, optimizing resource management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Digital Marketing Executive
Poets World Inc
New York, NY
08.2025 - 11.2025
- Developed and implemented social media campaigns to enhance brand visibility and engagement.
- Conducted keyword research and optimized website content for improved search engine rankings.
- Analyzed audience insights to tailor marketing strategies and increase user engagement.
- Collaborated with design teams to create visually appealing marketing materials for promotions.
- Managed email marketing campaigns, resulting in increased open and click-through rates.
- Assisted in tracking and reporting on campaign performance using analytics tools.
- Engaged with customers through online platforms, addressing inquiries and feedback promptly.
- Supported cross-functional teams in executing integrated marketing initiatives effectively.
- Planned and executed web, SEO, database marketing and social media advertising campaigns.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
- Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
- Developed and executed multiple print and digital marketing efforts to enhance brand visibility.
- Monitored and analyzed market and competitor metrics to inform digital marketing strategies.
- Grew social media following with strategic outreach efforts, influencer partnerships, and engaging content curation.
- Built strong relationships with industry partners through networking events, sponsorships, and collaborations.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
Administrative Secretary
Reserve for Humanity (R4H)
Small Soppo, Buea
10.2023 - 12.2024
- Maintain and update records, files, and documentation for organizational activities.
- Assist in the preparation of reports, presentations, and other administrative documents.
- Support event planning and logistics for organizational events and meetings.
- Gather information Manage inventory and procurement of office supplies and resources.
- Oversee the management of databases and filing systems, ensuring accuracy and efficiency.
- Provide administrative support to senior management and other team members as needed.
Intern
Cameroon Association of Bible Translation and Literacy (CABTAL)
Bamenda
03.2021 - 03.2021
- Assisted with administrative tasks and documentation.
- Supported literacy program coordination and translation projects.
Entrepreneurship Intern
Radio Hot Cocoa
Bamenda
06.2016 - 06.2016
- Conducted market research to identify emerging trends and customer preferences.
- Assisted in developing marketing strategies to enhance brand visibility and engagement.
- Collaborated with team members to streamline operational processes for event planning.
- Supported content creation for social media campaigns, improving audience interaction.
- Analyzed competitor activities, contributing insights for strategic positioning decisions.
- Facilitated workshops and brainstorming sessions to foster innovative ideas among team members.
- Implemented feedback collection methods, enhancing product development initiatives.
- Coordinated logistics for community events, ensuring smooth execution and participant satisfaction.
Education
Master’s - Applied Linguistics
University of Bamenda
01.2022
Bachelor’s - English Language
University of Bamenda
01.2019
Advanced Level Certificate - undefined
Presbyterian Comprehensive Secondary School Azire (PCSS Azire)
01.2016
Ordinary Level Certificate - undefined
PCSS Azire
01.2014
Skills
- Strong organizational and problem-solving skills
- Attention to detail
- Multitasking ability in a fast-paced environment
- Customer service experience
- Computer literacy (especially for reservation systems)
- Excellent interpersonal and communication skills
- Leadership and teamwork abilities
- Record keeping and documentation
- Initiative and project coordination
- Brand developing and positioning
- Social media Marketing(instagram ,Tik Tok , Facebook , LinkedIn)
- Content creation and strategy
- Email Marketing Campaigns
- Search engine engineerings
- Organization
- Attention to detail
Certification
- Receptionist at Akhard guest house molyko Buea June 2025
- Entrepreneurship Training & Youth Leadership Program Radio Hot-Cocoa Bamenda | June 2016 (2 weeks)
Language Proficiency
Fluent in English
Basic proficiency in French
Interests
Reading and writing, Volunteering, Watching movies and listening to radio news, Music, driving and games
Timeline
Digital Marketing Executive
Poets World Inc
08.2025 - 11.2025
Receptionist
Akhard Guest House
06.2025 - 01.2026
Administrative Secretary
Reserve for Humanity (R4H)
10.2023 - 12.2024
Intern
Cameroon Association of Bible Translation and Literacy (CABTAL)
03.2021 - 03.2021
Entrepreneurship Intern
Radio Hot Cocoa
06.2016 - 06.2016
Master’s - Applied Linguistics
University of Bamenda
Bachelor’s - English Language
University of Bamenda
Advanced Level Certificate - undefined
Presbyterian Comprehensive Secondary School Azire (PCSS Azire)
Ordinary Level Certificate - undefined
PCSS Azire