Summary
Overview
Work History
Education
Skills
Timeline
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Youngshin Kim

Lawrenceville,GA

Summary

Motivated and adaptable professional with strong interpersonal and problem-solving skills. Proven ability to deliver prompt, effective solutions while building and maintaining positive customer relationships. Eager to contribute to a dynamic team and drive customer satisfaction.

Overview

12
12
years of professional experience

Work History

Ad Production Coordinator II

Apartments.com
Atlanta, Georgia
02.2023 - 07.2025
  • Served as exclusive fulfillment representative for Mid-Market portfolio, managing properties of five to 49 units.
  • Managed high-volume support caseloads, utilizing Salesforce for tracking client interactions and resolving technical issues.
  • Collaborated with sales, research, and development teams to deliver quality products.
  • Maintained detailed case notes and followed through on client requests for seamless support experience.

Assistant Office Manager

Mustard Seed Pediatric Dentistry
Suwanee, Georgia
02.2017 - 01.2023
  • Collaborated alongside an interprofessional team in order to improve patient outcomes.
  • Checked insurance eligibility and benefits, and processed insurance claims.
  • Resolved unpaid and partially paid claims to uphold monthly production goals.
  • Improved the networking of dentistry to various pediatrician offices and early childhood educational institutions through informational presentations.
  • Captured radiographs.
  • Oriented new employees on standard procedures and protocols, including proper radiographic techniques and the day-to-day flow of the practice.
  • Translated critical information to Korean-speaking patients and parents to improve the patient experience.
  • Performed multiple roles, including office manager, radiology technician, assistant, and sterilization technician, when the employee is absent.

Sales Representative

IMAEX INC dba. A&D Foods
Duluth, Georgia
05.2021 - 12.2021
  • Managed 62 accounts for food and commerce in the Southeastern region of the U.S.
  • Increased sales volume by 12.5%.
  • Processed orders, averaging sales of more than $75,000 per month, using Entrée v4.1 SQL.
  • Maintained an average above 3% over the desired net profit margin every month to effectively forecast price and demand shifts, in order to increase sales.
  • Proactively engaged new clients, and maintained healthy relationships with existing clients.
  • Planned and strategized an extensive customer base list in order to identify and target potential leads.
  • Converted 50+ cold leads into loyal clients with honest, reliable communication.

Engineer Equipment Mechanic/Operator

United States Marine Corps
Camp Pendleton South, California
02.2013 - 02.2017
  • Sustained and repaired over $3 million worth of equipment, including Husky (vehicle-mounted mine detection system), Buffalo (wheeled mine-resistant armored vehicle), and MRAP (wheeled mine-resistant ambush protected vehicle).
  • Purchased and maintained inventory for mechanical supplies using GCSS-MC (Oracle SQL) in order to maintain the abled-vehicle percentage over 90% at all times
  • Led a convoy of 15 vehicles while driving the Husky, ensuring the safety of all the vehicles from IEDs (improvised explosive devices).
  • Guided, trained, and developed 12 Marines as a squad leader to constructively enhance our effectiveness on the combat field.
  • Maintained clear communication between the staff ranks and the junior Marines as a Noncommissioned Officer to establish goals and mission success.
  • Meritoriously promoted twice within the four years of active duty. Ended active duty as E-5 Sergeant of the Marine Corps

Education

BBA - Computer Information Systems

Georgia State University
Atlanta, GA
07-2021

Skills

  • Fluent in English and Korean
  • Proficient knowledge in Microsoft Suite
  • Excellent customer rapport
  • Clear communication
  • Project coordination
  • Customer relationship management

Timeline

Ad Production Coordinator II

Apartments.com
02.2023 - 07.2025

Sales Representative

IMAEX INC dba. A&D Foods
05.2021 - 12.2021

Assistant Office Manager

Mustard Seed Pediatric Dentistry
02.2017 - 01.2023

Engineer Equipment Mechanic/Operator

United States Marine Corps
02.2013 - 02.2017

BBA - Computer Information Systems

Georgia State University

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