Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
Yousef Ahmed
Barista
Brooklyn,NY
Summary
Overview
10
years of professional experience
Work History
Starbucks Corporation, BaristaBrooklyn, NY
Barista
10.2022 - Current
Job overview
- Prepare and serve a variety of specialty drinks daily for over 100 customers in a fast-paced environment.
- As well as operating the cash register, greet customers and upsell food items in accordance with drink orders.
- Ensure that coffee bean supplies, food products, and equipment are replenished.
- Communicate effectively with team in order to assist with orders during peak periods of customer traffic.
Kingsborough Community CollegeBrooklyn, NY
Computer Lab Assistant
10.2020 - 06.2021
Job overview
- Assisted students and staff with the use of computer hardware and software, resulting in an increase of 40% in the availability of equipment.
- Utilized online system to document and report issues to technical team, which reduced paperwork by 50%.
- Operated devices such as printers, computers, and fax machines
- Helped over 150 students and staff daily, reducing student complaints by 75% by staying current with technical knowledge and college policies.
- Provided training on lab procedures and policies to ten co-workers, improving student satisfaction and lab facility efficiency.
Marshalls Department StoreBrooklyn, NY
Retail Associate
03.2019 - 06.2021
Job overview
- Achieved a 100% rating on customer satisfaction feedback surveys every month by locating products and handling inquiries.
- Maintain proper safety precautions and store procedures at all times while transporting upwards of $5,000 between the registers and cash room every day.
- Developed alternative merchandise displays and coordinated with management to increase monthly product sales by 10%.
- Improved the organization of the stockroom and prepared merchandise for the sales floor, resulting in a 90% reduction in inventory shrinkage and an increase in the accuracy of product information for customers.
Community Financial Service CentersBrooklyn, NY
Financial Services Representative
04.2017 - 04.2018
Job overview
- Responsible for processing customer deposits, withdrawals, and bill payments, as well as maintaining accurate counts and security of safes containing upwards of $50,000 in cash.
- Managed the money drawer and workspace efficiently, reducing the length of customer wait times by 50% and customer complaints by over 95%.
- Increased quarterly sales by 30% by providing financial advice regarding subscriptions and debit cards.
- Managed an average of 120 customer transactions a day, both through the telephone and in person.
United Parcel ServiceBrooklyn, NY
Delivery Driver Helper
06.2016 - 02.2017
Job overview
- Provided delivery service to over 100 businesses and residential addresses daily while following customer drop-off instructions, reducing package loss and theft by more than 90%.
- Reduced overall delivery times by 20% by cataloging and organizing inventory and equipment in the truck.
- Provided customer service by collecting and verifying customer information, handling returns, and answering on average 60 customer inquiries per day.
Mochan Painting SuppliesBrooklyn, NY
Customer Service Representative
05.2013 - 04.2016
Job overview
- Reduced order processing and customer wait times by over 50% through organized documentation of customer transactions.
- Responded to an average of 60 telephone calls from customers each day regarding product recommendations and order processing.
- Optimized store layout to maximize flow and attract new customers, improving overall productivity and increasing monthly sales by 10%.
Education
Kingsborough Community College
Associate of Applied Science from Computer Information Systems
University Overview
Phi Theta Kappa Honor
Skills
Customer Service
undefinedTimeline
Barista
Starbucks Corporation, Barista
10.2022 - Current
Computer Lab Assistant
Kingsborough Community College
10.2020 - 06.2021
Retail Associate
Marshalls Department Store
03.2019 - 06.2021
Financial Services Representative
Community Financial Service Centers
04.2017 - 04.2018
Delivery Driver Helper
United Parcel Service
06.2016 - 02.2017
Customer Service Representative
Mochan Painting Supplies
05.2013 - 04.2016
Kingsborough Community College
Associate of Applied Science from Computer Information Systems
05.2021
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