Yousif Alsulaiman
El Cajon,CA
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
5
5
years of professional experience
Work History
Sales Associate
Macy's Inc.
San Diego, CA
09.2023 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
- Engaged with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns.
- Offered personalized recommendations and suggested complementary products to enhance the customer's shopping experience.
- Participated in ongoing product knowledge training through both technology and vendor partners.
- Used point of sale technology and applications to assist in selling and fulfilling of customer orders.
Food Service Worker
Pappalecco
San Diego, CA
11.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed variety of duties related to food service.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Customer Service Representative
WR Systems
01.2019 - 11.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
San Diego State University
San Diego, CA05-2023
Associate of Science - Business Administration And Management
Cuyamaca College
El Cajon, CA05-2021
Associate of Science - Business Administration And Management
Grossmont College
El Cajon, CA05-2021
GED -
Glendale Community College
Glendale, CA12-2017
Skills
- Business Development
- Sales Development
- Client Account Management
- Retail loss prevention
- Product Sales
- Verbal/written communication
- Client Service
- Positive and professional
- Exceeds sales goals
- Relationship Building
- Teamwork and Collaboration
Languages
Arabic
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Sales Associate
Macy's Inc.
09.2023 - Current
Food Service Worker
Pappalecco
11.2019 - 03.2020
Customer Service Representative
WR Systems
01.2019 - 11.2019
Bachelor of Science - Business Administration And Management
San Diego State University
Associate of Science - Business Administration And Management
Cuyamaca College
Associate of Science - Business Administration And Management
Grossmont College
GED -
Glendale Community College
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