Youssef Aberchih
Alexandria,VA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance. Excelled in staff management and strategic planning, boosting operational efficiency and client retention. Skilled in verbal communication and business administration, adept at resolving complex problems and driving sales growth. Demonstrates exceptional time management and a commitment to continuous improvement. Demonstrates reliability and works efficiently. gets things done in a timely manner and also withholds a drivers license.
Overview
8
8
years of professional experience
Work History
Wendy's Manager
Said Hadrane
09.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Mobile Sales Associate
Inwi
01.2021 - 12.2021
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Offered personalized solutions based on individual client needs assessment, leading to higher conversion rates and overall satisfaction scores.
- Delivered exceptional customer service, going above and beyond to assist clients in finding the perfect mobile solution for their needs.
- Participated in weekly team meetings, sharing insights and feedback on ways to improve overall store performance and individual sales goals.
Rental Car Transporter
Luxury Rentals
01.2020 - 12.2020
- Reduced damages to transported vehicles by vigilantly inspecting each car for existing dents or scratches before and after transportation.
- Maintained safe driving practices while navigating various road conditions, ensuring the secure transport of client vehicles.
- Maximized use of available space within transport trucks by expertly positioning cars according to size and weight requirements, allowing for more efficient shipments.
- Collaborated with dispatch teams for optimal route planning, ensuring smooth operations and minimal delays in vehicle delivery.
- Determined need for and added fuel, coolants, lubricants and ignition aids.
Adventure Land
Morocco Mall
01.2019 - 12.2019
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted with adventure education trip preparation by rigging rafts, preparing food, and planning routes.
- Developed positive relationships with clients by creating an inclusive, engaging environment during guided tours.
Mcdonalds
Morocco
01.2017 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Life And Earth Sciences
Ibn Al-Haytham
Casablanca, Morocco12.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Sales management
- Business Administration
- Budget Control
Timeline
Wendy's Manager
Said Hadrane
09.2024 - Current
Mobile Sales Associate
Inwi
01.2021 - 12.2021
Rental Car Transporter
Luxury Rentals
01.2020 - 12.2020
Adventure Land
Morocco Mall
01.2019 - 12.2019
Mcdonalds
Morocco
01.2017 - 12.2018
Bachelor of Science - Life And Earth Sciences
Ibn Al-Haytham
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