Youssef Attalla
Account Manager - Resources
Corona,CA
Summary
Dynamic and versatile professional with extensive experience in account management and operational leadership. Dynamic Account Manager for The American Red Cross with a proven track record in building partnerships, retaining key accounts and enhancing profit channels. Highly skilled in managing blood drives and consistently seeking ways to optimize operations and deliver personalized assistance. Well-organized and resourceful, with a detail-oriented and conscientious approach. Experienced in supervising a successful crepes and sweets shop, enhancing customer satisfaction and operational efficiency. Strong leadership abilities, adept at growing professional networks, influencing decision-makers, and achieving blood drive goals. Collaborative and strategic team leader with a robust background in customer relationship management. Knowledgeable Medical Scribe, adept at functioning in fast-paced, high-volume environments. Physically fit, active, and energetic team player with a flexible and resourceful approach. Caring and skilled Blood Program Leader, passionate about impacting the program positively and providing participants with the best care possible. Combines extensive account management experience with hands-on expertise in supervising diverse teams and settings to drive business success and operational excellence.
Overview
5
5
years of professional experience
4
4
Management experience
1
1
Year of phlebotomy experience
6
6
Years retail sand customer service experience
Work History
Account Manager - DRD
American Red Cross
01.2022 - 05.2022
- Plan and implement effective strategies to recruit, retain and manage sponsor organizations to achieve established blood collection goals
- Provide ongoing support to Sponsors and implement appropriate special donor complementarities
- Addressed problems with daily blood unit goal, blood drive site to maintain and enhance donor satisfaction
- Built and strengthened long-lasting client relationships based on accurate blood drive goal
- Interact positively, proactively, and customer-focused manner with internal and external donor, and consistently demonstrate proper care to donors
- Oversaw new account development and customer servicing
Account Manager, Inside Sales
Scoops & Crepes
02.2023 - Current
- Managed a diverse portfolio of accounts, ensuring each customer received personalized ingredients tailored to their needs.
- Managed the shop's financial performance, including budgeting, forecasting, and accounting.
- Analyze and plan restaurant sales levels and profitability.
- Monitor inventory levels and conduct regular checks to ensure kitchen supplies and ingredients are stocked as needed.
- Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
- Manage all staff members, including hiring, scheduling, training, and performance evaluations.
- Develop marketing strategies to promote both crepes and sweets.
Warehouse Supervisor
Powerful Enterprise
02.2024 - Current
- Supervised warehouse operations by managing incoming orders
- Conduct regular inventory audits and implement measures to minimize loss and optimize stock levels.
- Inspect shipments for damage or discrepancies; report those findings appropriately.
- Develop and implement warehouse operations systems and processes to increase efficiency and reduce costs.
- Generate regular reports on inventory levels, logistics, and warehouse efficiency for the owner.
- Supervised shipping and handling operations.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
Red Cross Blood Program Leader
American Red Cross Blood Services
10.2020 - Current
- Skillfully managed an average of 40 calls every 2-3 days, providing prompt and thorough responses to donor inquiries and concerns regarding donating blood, fulfilling donor satisfaction, and engagement.
- Implemented strategic, operational improvements that significantly increased the collection efficiency, contributing to a higher yield of blood pints per drive, thereby boosting overall productivity and resource availability.
- Implemented well-received activities and events.
Phlebotomy Technician
Centro Medico Clinic
04.2024 - 10.2024
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Perform venipuncture and other blood collection methods with minimal patient discomfort.
- Work collaboratively with laboratory staff to ensure specimens are processed in a timely manner.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
Gas Station Shift Lead
Mobil Gas Station
11.2020 - 09.2022
- Scheduled and monitored regular vendor deliveries for fuel and store inventory
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Received and processed stock into the inventory management system
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $500 per month in new revenue
- Trained new employees and delegated daily tasks and responsibilities.
Cashier Team Lead
Little Caesars Pizza
12.2019 - 10.2020
- Quickly and accurately counted drawers at start and end of each shift
- Helped customers complete purchases, locate items, and join reward programs
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations
- Trained team members on cash register operation and cash handling
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Increased customer loyalty and retention
- Communicated with customers and team members to solve problems
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Oversaw group of12 cashiers and service staff, supervising performance, correcting problems, and boosting efficiency to optimize team operations and dynamics
Education
Bachelor of Science - Nursing
West Coast University
Ontario, CA05-2027
Bachelor of Science - Nursing
California Baptist University
Riverside, CAHigh School Diploma - undefined
Santiago High School
Corona, CA06.2021
Skills
- Warehouse operations
- Inventory management
- Account Management & Expanding Territories
- Accounting Software & Calculus
- Teamwork and Collaboration
- Project management
- Overcoming Objections
- Diagnostic Test Ordering
- OSHA Certified & First Aid and CPR
- Customer service
- Client relationship building
- Surgical Preparation
Certification
- Phlebotomy Technician License
- Certified Nurse Assistant
- Home Health Aid
- Occupational Safety & Health Administration Certification (OSHA 10/30) - U.S. Department of Labor.
- Time Management Certificate – American Management Association.
- Forklift Certified
- EHS - Environmental Health and Safety Professional
- Adults and pediatrics CPR & First aid & AED
- COVID-19 Safety
- COVID-19 Pulmonary, ARDS, and Ventilator
- Cardiac Arrest After Cardiac Surgery
- Strategies for the Management of Sepsis
- Treatment of Alcohol Withdrawal Syndrome
- Addressing Immobility and Sleep Disruption
- Bundle up for Pain, Agitation and Delirium
- Medical Mission Remote Conference
- COVID-19 Awareness360 Training
- 64 NFHS Learner Courses Certifications (teaches about athletes, students, admin, and parents' safety)
LANGUAGES
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working
American Sign Language
Professional Working
Affiliations
- yea
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The best way out is always through.
Robert Frost
Interests
Healthcare
Business administration
Wholesale retailing
Account management
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsStock Options / Equity / Profit SharingFlexible work hoursHealthcare benefitsSoftware
Adobe Photoshop
Microsoft Office Suite
Google Workspace
Canva
Asana
Windows
MacOS
McAfee
Norton
Sales force
Accomplishments
· Warehouse operations
· Inventory management
· Account Management & Expanding Territories
· Accounting Software & Calculus
· Teamwork and Collaboration
· Project management
· Overcoming Objections
· Diagnostic Test Ordering
· OSHA Certified & First Aid and CPR
· Customer service
· Client relationship building
· Surgical Preparation
Timeline
Phlebotomy Technician
Centro Medico Clinic
04.2024 - 10.2024
Warehouse Supervisor
Powerful Enterprise
02.2024 - Current
Account Manager, Inside Sales
Scoops & Crepes
02.2023 - Current
Account Manager - DRD
American Red Cross
01.2022 - 05.2022
Gas Station Shift Lead
Mobil Gas Station
11.2020 - 09.2022
Red Cross Blood Program Leader
American Red Cross Blood Services
10.2020 - Current
Cashier Team Lead
Little Caesars Pizza
12.2019 - 10.2020
High School Diploma - undefined
Santiago High School
- Phlebotomy Technician License
- Certified Nurse Assistant
- Home Health Aid
- Occupational Safety & Health Administration Certification (OSHA 10/30) - U.S. Department of Labor.
- Time Management Certificate – American Management Association.
- Forklift Certified
- EHS - Environmental Health and Safety Professional
- Adults and pediatrics CPR & First aid & AED
- COVID-19 Safety
- COVID-19 Pulmonary, ARDS, and Ventilator
- Cardiac Arrest After Cardiac Surgery
- Strategies for the Management of Sepsis
- Treatment of Alcohol Withdrawal Syndrome
- Addressing Immobility and Sleep Disruption
- Bundle up for Pain, Agitation and Delirium
- Medical Mission Remote Conference
- COVID-19 Awareness360 Training
- 64 NFHS Learner Courses Certifications (teaches about athletes, students, admin, and parents' safety)
Bachelor of Science - Nursing
West Coast University
Bachelor of Science - Nursing
California Baptist University
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