Youssef Sawaby
New Jersey
Summary
Results-driven Project Manager with 8+ years of experience leading cross-functional teams, optimizing workflows, and delivering projects on time and within scope. Adept at stakeholder communication, risk management, and Agile methodologies. Proven track record in automotive operations, data annotation, and creative project delivery. Fluent in English and Arabic.
Overview
11
11
years of professional experience
Work History
Operations Manager
Hands On Auto Repair
, NJ
06.2024 - Current
- Lead daily operations for an auto repair facility, managing schedules, workflows, and inventory to ensure timely project completion.
- Serve as primary liaison between repair teams and four dealership partners, aligning priorities and resolving issues to maintain timelines.
- Optimize procurement systems to minimize delays and improve repair efficiency.
- Address customer and dealer concerns proactively to prevent recurring problems.
- Maintain quality standards through structured processes and clear communication.
Car Buyer – Online Auctions & Pricing Specialist
Empathy Motors
, NJ
10.2023 - 06.2024
- Purchased 200+ vehicles monthly through online auction platforms including Manheim, Backlot Cars, and ACV to maintain optimal dealership inventory levels.
- Analyzed current market trends and vehicle conditions to develop competitive pricing strategies that increased profit.
- Conducted strategic bidding and negotiated purchases, securing 90% of vehicles below target acquisition costs.
- Evaluated vehicle history reports and inspection details to maintain quality standards, to reduce post-purchase issues.
- Partnered with sales and inventory teams to align vehicle acquisitions with customer demand patterns and dealership sales goals.
Data Annotation Expert
Smart Eye
09.2018 - 10.2023
- Defined project objectives, scope, and roles and responsibilities.
- Managed resource requirements and allocations (internal and third-party).
- Prepared detailed project plans to schedule milestones and key activities.
- Delivered projects on schedule, providing regular status updates to
- stakeholders.
- Analyzed data for emotional AI systems via proprietary platforms.
- Ensured quality assurance for internal and external teams through QA systems.
- Improved team performance with targeted training sessions.
- Monitored deliverables to ensure timely project completion.
Account Manager
Fabrica Creative Studios
08.2017 - 09.2018
- Built and maintained strong, long-term relationships with clients.
- Liaised with clients to identify advertising needs, and project requirements.
- Presented creative work, including pitches for new business.
- Managed projects from briefing to strategy, creative development, and final execution.
- Partnered with creative and production teams to ensure seamless project delivery.
- Negotiated campaign details with clients and agency teams.
Customer Service Representative
Jumia Egypt
12.2016 - 08.2017
- Resolved customer inquiries and complaints via calls in English and Arabic.
- Handled escalations to suppliers and shipping providers.
- Managed digital customer service interactions through email.
- Verified and confirmed customer orders.
- Assisted team leaders with daily task management and team supervision.
Social Media Specialist
GetSircles Agency
12.2015 - 12.2016
- Developed content strategies, and created engaging social media plans.
- Expanded the network of contributors and writers.
- Designed and managed Facebook ad campaigns and promotions.
- Monitored social media trends, and reported campaign effectiveness.
Middle East Director
Fitness Universe Inc.
11.2014 - 12.2015
- Organized fitness and sports events in Egypt and the Middle East.
- Managed social media accounts and campaigns.
- Secured sponsorship deals and coordinated online and offline marketing efforts.
- Supervised three managers and a 20-member organizing team.
- Coordinated Fitness Universe Championships in Florida, Dubai, and Cairo.
Education
Bachelor’s - Business Administration
Canadian International College (CIC)
Egypt05.2015
Graduation -
Futures Language School
El-Rehab City, EgyptSkills
- Fluent in English
- Fluent in Arabic
- Proficient in the Microsoft Office Suite
- Strong communication skills
- Strong interpersonal skills
- Quick learner
- Ability to work independently or with a team
Timeline
Operations Manager
Hands On Auto Repair
06.2024 - Current
Car Buyer – Online Auctions & Pricing Specialist
Empathy Motors
10.2023 - 06.2024
Data Annotation Expert
Smart Eye
09.2018 - 10.2023
Account Manager
Fabrica Creative Studios
08.2017 - 09.2018
Customer Service Representative
Jumia Egypt
12.2016 - 08.2017
Social Media Specialist
GetSircles Agency
12.2015 - 12.2016
Middle East Director
Fitness Universe Inc.
11.2014 - 12.2015
Bachelor’s - Business Administration
Canadian International College (CIC)
Graduation -
Futures Language School
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