Youvelineda Jean
Orlando,FLORIDA
Summary
Results-focused Customer Services Representative with many years of extensive experience in high-volume and deadline -based environments. Proven ability to work under pressure,and remain focused in adverse situations. Constantly met assigned target in tight deadlines. Focused on customer satisfaction . know for consistently providing high-quality services to customers, resulting in repeat business opportunities and additional business through word of mouth . exceptional written and verbal communication skills in English Creole and Spanish . demonstrated ability to elicit trust and confidence of clients.
Overview
6
6
years of professional experience
Work History
Server & Assistant Restaurant Manager
Nostalgia Bar Restaurant
Orlando, FL
07.2023 - 01.2024
- Greased guests and provided menus.
- provided excellent customer services to ensure satisfaction.
- assisted in training new servers.
- maintained knowledge of current manu items, garnishes, ingredients and preparation methods.
- prepared drinks according to standard recipes.
- took ordes from customers accurately recipes.
- took ordes from customers accurately and in a timely manner.
- delivered food ordes promptly and courteously.
- ensured that each guest was served courteously, quickly, and efficiently.
- followed health safety guidelines when preparing and serving food product.
Customer Service Cashier
Elegant Beauty Supplies
Orlando, FL
01.2022 - 07.2022
- Great customer at they arrive at the store , and direct them to their required aisles.
- Assisted customer in choosing and picking their choice of product .
- Assist customer by moving the chosen product to the counter.
- Support the payment procedure by determine prices, and processing cash and credit card payments.
- Pack purchases, and arrange them for them to be delivered to customers' cars.
- Ensured that all items were properly placed and stacked .
- Handled complaints according to company protocol.
- Assisted customers' who had language imitation by translating information in Spanish and French.
Social Services & Translate
Hospital Oluta -Acayucan
Oluta Acayucan , Veracruz
09.2021 - 06.2022
- Provide services to ensure the developmental needs of family and children .
- Provide instruction to families with relevance to parenting skills,child behavior management, child care , money management, and meal preparation .
- Provide the supports system for interpretation services.
- Ensured that all written interpretation material is filed appropriately.
- Assisted in proofreading translated documents.
- Took notes during oral interpretation and provide feedback.
- Assisted in creating glossaries .
Cashier & Costumer Services
Azul Pet
La Reina , Santiago Metropolitan Chile
03.2018 - 05.2020
- Assisted customer in locating their product of choice.
- Provided customers with information on products and also demonstrated product features .
- Ensured that the quality of services provided to each customer is in accordance with the company's policies.
- Took customers' contact information and ensured that product were delivered on time.
- Assisted customers who had language limitation by translating information in Spanish and French .
Education
High School Diploma -
Piaget School -Chile
Talca Chile12-2018
Skills
- Table Setting
- Order Management
- Table Bussing
- Supply Restocking
- Customer Service Skills
- Communication Skills
- Spanish/English & Creole
- Complaints Processing
- Payments Handling
- Refunds Processing
- Problem Solving
- Leadership Skills
- Computer Skills
- People Skills
- Ordes Processing
- Stoking & Inventory
- Health And Nutrition
- Customer Assistant
- Organization Skills
Timeline
Server & Assistant Restaurant Manager
Nostalgia Bar Restaurant
07.2023 - 01.2024
Customer Service Cashier
Elegant Beauty Supplies
01.2022 - 07.2022
Social Services & Translate
Hospital Oluta -Acayucan
09.2021 - 06.2022
Cashier & Costumer Services
Azul Pet
03.2018 - 05.2020
High School Diploma -
Piaget School -Chile
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