Yovana Palomino Garcia

• Trained new servers on menu items, service protocols, and guest interaction techniques.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Provided exceptional customer service, ensuring satisfaction and repeat business.
• Collaborated with kitchen staff to synchronize orders and enhance service efficiency.
• Processed transactions accurately using POS systems, managing cash and credit payments.
• Maintained cleanliness and organization of dining area, adhering to health standards.
• Assisted in inventory management by tracking stock levels and placing orders as needed.
• Resolved customer complaints promptly, demonstrating strong problem-solving skills.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

• Assisting the event coordinator with displays for events and meetings.
• Organizing pastries, and baked goods.
• Organizing the centerpieces.
• Maintaining the cleanliness of the storage area and kitchen.
• Processing customers' orders.
• Greeting customers, presenting menus, serving food and beverage orders, and delivering orders promptly.
• Responsible for ensuring customers have a positive experience during events.

• Viking Award 2023
• Dean's List [Spring and Fall 2022]
• Dean's List [Spring 2023]
• Dean's List [Fall 2024]
• Student of the Month:

-March 2022

-September 2022

-November 2023

-January 2024