Yraime Moreno
Kissimmee,FL
Summary
Dynamic leader with a proven track record at Ross Dress for Less, enhancing operational efficiency and fostering team growth. Excelled in multi-unit management and critical thinking, significantly reducing employee turnover. Skilled in team management and task delegation, consistently achieving organizational goals through strategic leadership and a superior work ethic.
Overview
19
19
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Kissimmee, FL
10.2021 - Current
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Store Protection Specialist
Ross Dress for Less
Kissimmee, FL
12.2020 - 10.2021
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Maintained detailed records of all security-related activities, ensuring accurate documentation for reporting purposes and future reference.
- Conducted daily store walk-throughs to identify potential security risks.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Retail Sales Associate
Ross Dress for Less
Kissimmee, FL
11.2018 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
School Crossing Guard
ACMS-All City Management Services
Kissimmee, FL
10.2017 - 05.2018
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Monitored and manipulated operations of traffic lights to report any malfunctions.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
Sales Receptionist
Empire Services and Repairs
Kissimmee, FL
04.2013 - 11.2017
- Contributed to higher lead conversion rates by effectively qualifying incoming calls and inquiries.
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Organized important client files enabling easy access for sales staff which led to smoother transactions.
- Streamlined appointment scheduling, resulting in improved time management for sales staff.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
Register Complex Supervisor
Century 21 Department Store
Paramus, NJ
06.2012 - 03.2013
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Supervisor
Sally's Beauty Supply
Saddle Brook, NJ
01.2007 - 12.2012
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Receptionist
The Smile Center Dental Clinic
Hawthorne, NJ
02.2006 - 12.2007
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Education
High School Diploma -
Garfield High School
Garfield, NJMedical Assisting
Hohokus School of Trade And Technical Sciences
Paterson, NJSkills
- Team Management
- Production Management
- Task Delegation
- Multi-unit management
- Documentation skills
- Critical Thinking
- Leadership Development
- Multitasking and Prioritizing
- Superior Work Ethic
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Area Supervisor
Ross Dress for Less
10.2021 - Current
Store Protection Specialist
Ross Dress for Less
12.2020 - 10.2021
Retail Sales Associate
Ross Dress for Less
11.2018 - 12.2020
School Crossing Guard
ACMS-All City Management Services
10.2017 - 05.2018
Sales Receptionist
Empire Services and Repairs
04.2013 - 11.2017
Register Complex Supervisor
Century 21 Department Store
06.2012 - 03.2013
Supervisor
Sally's Beauty Supply
01.2007 - 12.2012
Receptionist
The Smile Center Dental Clinic
02.2006 - 12.2007
High School Diploma -
Garfield High School
Medical Assisting
Hohokus School of Trade And Technical Sciences