Ysabeau Cloninger
Edmond,OK
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2023 - Current
- Trained and mentored team members in company policies and led by example to promote company mission and values
- Assessed team performance to encourage productivity
- Managed inventory levels using company systems and guidelines to reduce loss
- Counted drawers and followed proper daily cash handling procedures
- Delegated tasks to encourage teamwork during shifts and comply with company standards
Barista Trainer
Starbucks
10.2021 - 02.2023
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Florist Assistant
Bokay's by Nina
08.2019 - 06.2021
- Scheduled incoming vendor deliveries and outgoing order deliveries daily
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Maintained clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Assisted clients with custom requests by listening attentively to their needs, making appropriate recommendations based on personal tastes or event themes.
Education
Bachelor of Arts (B.A.) - Psychology - Psychology
University of Central Oklahoma
Edmond, Oklahoma05.2025
High School Diploma -
Hydro-Eakly High School
Hydro, OK05.2021
Skills
- Employee Training
- Team Development
- Sales Analysis
- Customer-Oriented
- Cash handling expertise
- Inventory control and record keeping
- Staff Management
- Customer service focus
Timeline
Shift Supervisor
Starbucks
02.2023 - Current
Barista Trainer
Starbucks
10.2021 - 02.2023
Florist Assistant
Bokay's by Nina
08.2019 - 06.2021
Bachelor of Arts (B.A.) - Psychology - Psychology
University of Central Oklahoma
High School Diploma -
Hydro-Eakly High School
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