Ysabella Monzon
Burtonsville
Summary
Efficient professional in the administrative and legal support field, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in document management, regulatory compliance, and customer service. Excel in communication, problem-solving, and time management, ensuring smooth operations within court and municipal settings.
Efficient Tag and Title Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in vehicle registration processes, title transfer procedures, and DMV regulations compliance. Excel in time management, problem-solving, and customer service, ensuring smooth operations in fast-paced environments.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
6
6
years of professional experience
Work History
Tag and Title Clerk
DARCARS
Silver Spring
10.2024 - Current
- Processed vehicle tag applications in compliance with state regulations.
- Maintained accurate records of vehicle titles and registrations.
- Assisted customers with inquiries regarding title transfer procedures.
- Structured and archived documentation to enhance office operations.
- Facilitated team collaboration during peak registration periods.
- Organized and processed paperwork to facilitate vehicle ownership title transfer from dealer to purchaser for new, used, and wholesale sales.
- Executed research into vehicle history leveraging online databases as needed.
- Oversaw office supply inventory to ensure smooth department operations.
- Executed payment processing for customers utilizing cash registers and credit card machines.
- Partnered with cross-functional departments to ensure timely completion of paperwork.
Business Office Associate
CarMax
Gaithersburg
07.2023 - 04.2024
- Managed accounts receivable and payable activities, including preparing invoices and reconciling payments.
- Created and maintained filing systems for records retention.
- Prepared bank deposits and reconciled bank statements.
- Processed incoming payments from customers using a variety of payment methods.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Greeted visitors with friendly and professional demeanor and provided direction to appropriate party.
- Managed meeting room calendar and prepared meeting room for various meeting types.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Processed title applications for new vehicles or transfers of ownership.
- Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
- Verified accuracy of title documents for completeness and correctness.
- Processed applications for new titles, transfers and duplicate titles.
- Researched customer inquiries regarding title information.
- Assisted customers with questions about the titling process or fees associated with it.
Child Care Assistant
Catonsville Presbyterian Church Family Child Care Center
Catonsville
05.2022 - 06.2023
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
- Monitored individual children during play times and ensured that everyone was included in activities.
- Established good relationships with parents and guardians through regular communication via phone or emails.
- Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults.
- Attended workshops and training sessions related to childcare education and best practices.
- Provided guidance and support when required for special needs children enrolled in program.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Implemented hands-on, play-based strategies for experiential learning.
- Observed behavioral issues to alert parents or guardians.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Sales Associate
Target
Laurel
05.2020 - 04.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
High School -
Saint Vincent Pallotti High School
Laurel, MDSkills
- Customer service
- Communication skills
- Cashiering
- Computer skills
- Cash handling
- Time management
- Bilingual
- Workspace organization
- Inquiry resolution
- Problem solving
- Attention to detail
Timeline
Tag and Title Clerk
DARCARS
10.2024 - Current
Business Office Associate
CarMax
07.2023 - 04.2024
Child Care Assistant
Catonsville Presbyterian Church Family Child Care Center
05.2022 - 06.2023
Sales Associate
Target
05.2020 - 04.2021
High School -
Saint Vincent Pallotti High School