Ysamar Castro
Kissimmee,FL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Store Manager
Hollister.Co
Kissimmee, FLORIDA
08.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed team members on customer service standards.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Oversaw visual merchandising to elevate brand presentation and drive customer engagement.
- Handled inventory management, including stock replenishment and organization.
- Conducted regular team meetings to align on goals and drive team performance.
- Collaborated with the district manager on performance evaluations and improvements.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented actionable feedback for enhanced efficiency.
Assistant Manager
Abercrombie & Fitch
Orlando, Florida
04.2022 - 08.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily operations and employee schedules.
- Trained and mentored new staff on company policies and procedures.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with team members to foster a positive work environment.
- Engaged customers to provide excellent service and build relationships.
- Supported visual merchandising efforts to enhance store presentation.
Key Holder
Hollister.Co
Orlando
07.2021 - 04.2022
- Trained and supervised new staff in customer service techniques.
- Assisted customers with product selection and resolving complaints.
- Organized visual merchandising to enhance store presentation and appeal.
- Managed store operations and ensured compliance with company policies.
- Assisted in inventory management and restocked merchandise regularly.
- Replenished merchandise displays throughout the store as needed.
Stock Manager
Hollister.Co
Orlando, FL
11.2019 - 08.2021
- Coordinated shipments and deliveries to maintain stock accuracy and efficiency.
- Managed inventory levels to ensure product availability and store organization.
- Trained team members on stock management procedures and best practices.
- Oversaw product placement and merchandising to enhance customer experience.
- Maintained compliance with safety standards in storage and handling of merchandise.
Education
U.E. San Miguel
VenezuelaMarketing Management
Valencia College
Orlando, FLSkills
- Inventory management
- Visual merchandising
- Customer engagement
- Staff training
- Recruiting and hiring
- Team leadership and coaching
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Store Manager
Hollister.Co
08.2024 - Current
Assistant Manager
Abercrombie & Fitch
04.2022 - 08.2024
Key Holder
Hollister.Co
07.2021 - 04.2022
Stock Manager
Hollister.Co
11.2019 - 08.2021
U.E. San Miguel
Marketing Management
Valencia College