Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ysaura Rosales

Harlingen,TX

Summary

Dedicated customer service professional with proven multitasking ability and strong communication skills. Committed to enhancing guest experiences and optimizing service efficiency.

Overview

7
7
years of professional experience

Work History

Host

Longhorn Steakhouse
Harlingen, TX
10.2023 - 11.2025
  • Greeted and seated guests, ensuring prompt and friendly service.
  • Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
  • Coordinated with kitchen staff to communicate guest needs and special requests.
  • Maintained cleanliness and organization of the front-of-house area.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Customer Service Representative

Advanced Call Center Technologies LLC
Harlingen, TX
05.2019 - 06.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers with account management, ensuring accurate updates and information dissemination.
  • Utilized CRM software to track customer interactions and enhance service delivery.
  • Collaborated with team members to improve response times and streamline processes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Harlingen High
Harlingen, TX

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication

Languages

English

Timeline

Host

Longhorn Steakhouse
10.2023 - 11.2025

Customer Service Representative

Advanced Call Center Technologies LLC
05.2019 - 06.2021

High School Diploma -

Harlingen High
Ysaura Rosales