Dedicated customer service professional with proven multitasking ability and strong communication skills. Committed to enhancing guest experiences and optimizing service efficiency.
Overview
7
7
years of professional experience
Work History
Host
Longhorn Steakhouse
Harlingen, TX
10.2023 - 11.2025
Greeted and seated guests, ensuring prompt and friendly service.
Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
Coordinated with kitchen staff to communicate guest needs and special requests.
Maintained cleanliness and organization of the front-of-house area.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
05.2019 - 06.2021
Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted customers with account management, ensuring accurate updates and information dissemination.
Utilized CRM software to track customer interactions and enhance service delivery.
Collaborated with team members to improve response times and streamline processes.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.