Ysha Adnan
Fishera,IN
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Riverview Health Hospital
Noblesville, IN
06.2023 - 12.2024
- Managed timely and accurate referral processes for enhanced patient resource acquisition.
- Secured required authorizations for compliance with privacy laws.
- Partnered with staff from clinical and administrative areas to satisfy patient demands.
- Assessed patient eligibility and prepared benefit estimates.
Internet Sales Specialist
Ray Skillman
Indianapolis, IN
02.2022 - 12.2022
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Canceled orders based on customer requests or inventory or delivery problems.
Customer Service Representative
Spectrum
Cincinnati, OH
05.2020 - 02.2022
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered customer inquiries via phone, email, and chat.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
High School Diploma -
Hamilton Southeastern High
Fishers, IN06-2018
Associate of Science - Nursing
South College
Indianapolis, INSkills
- Patient registration
- Data entry proficiency
- Documentation accuracy
- Medical terminology expertise
- Professionalism and ethics
- Medical terminology
- Insurance verification
- HIPAA compliance
- Co-payment collection
- Front desk operations
- Patient scheduling
- Appointment scheduling
- Paging systems
- EMR
- Exceptional communication
Certification
- Certified Nursing Assistant
Timeline
Patient Access Specialist
Riverview Health Hospital
06.2023 - 12.2024
Internet Sales Specialist
Ray Skillman
02.2022 - 12.2022
Customer Service Representative
Spectrum
05.2020 - 02.2022
High School Diploma -
Hamilton Southeastern High
Associate of Science - Nursing
South College
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