Ysmine Flores
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Greystone
01.2021 - Current
- Managing opening and closing office
- Perform daily routine with checking emails and attending to new or soon to be residents
- Checking in with maintenance for new or completed work orders
- Preparing new move in's, renewed leases, or ending leases.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Coordinated property showings, highlighting key features and amenities to prospective tenants.
- Pursued ongoing professional development opportunities, staying current on industry trends and emerging best practices in leasing management.
- Performed comprehensive tenant background checks, reducing risk of delinquency or eviction-related issues during the lease term.
- Monitored local market trends to inform pricing adjustments and strategic decision-making processes.
Leasing Specialist
Callaghan crossings
01.2020 - 08.2020
- Meet with prospective renters and take them on tours of the units that interest them
- Coordinate property maintenance
- Conduct credit checks and other background tasks to qualify potential renters
- Collect application fees, security depots and rent payments.
- Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
- Regularly updated vacancy listings across multiple advertising channels for optimal visibility among potential renters.
- Contributed to improved online presence by responding to tenant reviews professionally on various platforms.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Assisted in planning community events for residents, promoting a sense of belonging within the property community.
Leasing Specialist
Carmel canyon
12.2018 - 11.2019
- Inform residents of any changes to the rental agreement or upcoming problems with the property
- Follow up with prospective renters
- Establish rapport with tenants and provide personalized service
- Monitor use of community facilities, including laundry, mail and fitness centers
- Collect application fees, security depots and rent payments.
- Coordinated property showings, highlighting key features and amenities to prospective tenants.
- Assisted with lease preparation and reviewed legal documents for accuracy, minimizing potential disputes or misunderstandings.
- Increased lease renewals by promptly addressing tenant concerns and providing exceptional customer service.
Customer Service Representative
TX
04.2018 - 09.2018
- Read a written script
- Answer multiple line phone calls
- Assist with appointments and cancellations
- Customer service representative
Education
High School Diploma - N/a
San Antonio Leadership Academy
San Antonio, TX06.2020
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Move-in coordination
- Background Checks
- Contract Negotiation
- Lease preparation
- Property Tours
- Contract Review
- Lease oversight
- Prospecting assistance
- Issue Escalation
- Social Media Marketing
- Rent collection
- Application processing
- CRM Software
- Tenant screening
- Phone and Email Etiquette
Timeline
Leasing Consultant
Greystone
01.2021 - Current
Leasing Specialist
Callaghan crossings
01.2020 - 08.2020
Leasing Specialist
Carmel canyon
12.2018 - 11.2019
Customer Service Representative
TX
04.2018 - 09.2018
High School Diploma - N/a
San Antonio Leadership Academy