Yu-Lin Tang

Bytedance

10.2022 - Current

Managed end-to-end technical integrations with third-party partners, resolving bugs, co-developing new features, and optimizing workflows.
Led joint testing, UAT, and compliance validation, ensuring regulatory alignment (EU - Clover, US - USDS/TTP) and facilitating seamless environment deployment across authorized regions.
Create weekly UV/Number of Consultations by 10,000 People Report to conduct root cause analysis and identify high frequency issue.
Hosting System Demonstration for Vendors/FAQ Workshop/ New Comers Training Session for USDS , EMEA, AMS and APAC teams.
Introduced new support tools to enhance team productivity and further elevate the level of service provided to clients. (AI Capture rate increase from 15%-40%)
Flexibly formulate user operations strategies, optimize user feedback processes, lead the team to effectively solve user queries, promote system optimization, and improve user experience.
Served as an escalation point for complex or high-priority user issues, providing swift resolutions that exceeded expectations. (Bad case=0)
Collaborated with cross-functional teams and stakeholders to ensure seamless user experiences across all touchpoints.

Bytedance Inc

08.2021 - 10.2022

Collaborate with Engineering team to optimize internal Trust and Safety products by providing internal product quality support to understand users’ needs.
Prioritize feedback and recommendations, and build clear cases for embedding requests within product roadmap.
Identify user pain points, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by engineering teams.
Work cross-functionally with business, product, and engineering teams to build workflow processes and support product optimizations.
Analyzed user’s feedback and formulated 30% of content-safety product iterative optimizations.
Collaborated with engineers and product managers to translate product technical feature development into self-explanatory content.

XRCLOUD.net Inc

11.2018 - 08.2021

Collaborate with Stripe, Paypal, and Authorize.net to build up International business payments gateway and increase the sales 20%.
Monitored market trends and competitor performance and analyzed goals to update promotional strategies and maximize sales.
Work collaboratively with Engineering, Marketing, Legal, UX and other cross functional teams on cutting edge technologies.
Build strong, lasting relationships and strategic partnerships through exceptional client service; serve as primary point of contact for client communications.
Worked with senior leadership to ensure complex projects were completed on time and under budget.

Summary