Yu Nakazawa
Provo,UT
Summary
Hospitality Management student at Ensign College with hands-on experience in hotels, hostels, and cafés in Japan, Australia, New Zealand, and the United States. Before studying abroad, I worked in various hospitality roles through a staffing agency, supporting hotels during peak seasons. These experiences allowed me to quickly adapt to new environments, learn new responsibilities efficiently, and build strong relationships with diverse teams. I am eager to continue developing my practical skills while contributing to excellent guest experiences.
Overview
4
4
years of professional experience
Work History
Barista
The Tea Barn
Orem, Utah
08.2025 - Current
- Prepared and served handcrafted tea, coffee, and specialty beverages while ensuring quality and consistency.
- Provided excellent customer service by assisting customers and recommending menu items.
- Trained new team members on beverage preparation, customer service, and daily cafe operations.
- Executed opening and closing procedures for the cafe, ensuring a smooth transition between shifts.
- Worked with the manager to develop and price seasonal menu items.
Restaurant Server
Mercure Hotel
Kyoto, Japan
02.2024 - 11.2024
- Took orders accurately and communicated with kitchen staff effectively.
- Collaborated with team members to ensure smooth dining operations during peak hours.
- Maintained cleanliness of tables and dining areas throughout service shifts.
Front Desk & Housekeeping Associate
Hostel
Napier, New Zealand
11.2023 - 12.2023
- Greeted and welcomed visitors, creating a positive first impression.
- Ensured cleanliness in guest rooms and common areas, enhancing guest satisfaction.
Front Desk Receptionist
W Hotel
Osaka, Japan
01.2023 - 05.2023
- Greeted and welcomed visitors in a friendly and professional manner.
- Managed multi-line phone system, directing calls to appropriate staff.
Restaurant Server
Ritz Carlton Hotel
Kyoto, Japan
08.2022 - 12.2022
- Delivered exceptional customer service in a fast-paced hotel restaurant environment.
- Prepared and served food and beverages according to restaurant standards.
Education
Associate of Science - Hospitality And Tourism Management
Ensign College
Salt Lake City, UT12-2026
Skills
- Customer service
- Team collaboration
- Adaptability
- Flexibility
- Cross-Cultural Communication
- Beverage preparation
- Time management
- Employee training
- Beverage preparation
- Conflict resolution
- Sanitation practices
Timeline
Barista
The Tea Barn
08.2025 - Current
Restaurant Server
Mercure Hotel
02.2024 - 11.2024
Front Desk & Housekeeping Associate
Hostel
11.2023 - 12.2023
Front Desk Receptionist
W Hotel
01.2023 - 05.2023
Restaurant Server
Ritz Carlton Hotel
08.2022 - 12.2022
Associate of Science - Hospitality And Tourism Management
Ensign College