YUAN LIN
FLUSHING,NY
Summary
Dynamic operations manager with a proven track record at AONE TRAVEL INT'L INC, enhancing customer satisfaction through strategic training programs and effective team leadership. Skilled in problem-solving and proficient in Microsoft Excel, I excel at optimizing workflows and fostering positive customer relations to drive business success.
Overview
12
12
years of professional experience
Work History
Assistant Manager
JLF ADULT SOCIAL DAY CARE CENTER
08.2025 - Current
- Coordinated daily operations to enhance team productivity and streamline workflows.
- Implemented strategic initiatives to optimize inventory management and reduce overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Operations Manager
AONE TRAVEL INT'L INC
06.2020 - 07.2025
- Developed training programs for staff to improve productivity and service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
CASHIER
ICHIRO SUSHI & HABACHI
04.2014 - 02.2020
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, enhancing service experience.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to improve operational efficiency during peak hours.
Education
Bachelor of Science - INTERNATIONAL ECONOMICS AND TRADE
FUJIAN HUANAN WOMEN'S COLLEGE
CHINA06-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
Timeline
Assistant Manager
JLF ADULT SOCIAL DAY CARE CENTER
08.2025 - Current
Operations Manager
AONE TRAVEL INT'L INC
06.2020 - 07.2025
CASHIER
ICHIRO SUSHI & HABACHI
04.2014 - 02.2020
Bachelor of Science - INTERNATIONAL ECONOMICS AND TRADE
FUJIAN HUANAN WOMEN'S COLLEGE