Yuanbo He
Shawnee Hills,OH
Summary
Dedicated Customer Service Representative with experience in resolving policyholder inquiries by navigating complex coverage scenarios. Improved client satisfaction by clarifying product features and facilitating efficient communication between clients and underwriters. Seeking to leverage communication and problem-solving skills in a challenging customer service role to enhance client relationships and streamline operations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Customer Service Representative
John Ren Insurance Agency
Dublin, OH
11.2023 - Current
- Resolved policyholder inquiries by navigating complex coverage scenarios, clarifying product features, and facilitating efficient communication between clients and underwriters.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Resolved customer issues efficiently using CRM software, enhancing service delivery and response times.
Doordash Driver
DoorDash
Powell, OH
03.2021 - Current
- I had been as top dash for my first month, i have 253 lifetime deliveries, customer rating 4.96/5,completion rate of 98%, on time or early 95%.
- Delivered food orders efficiently by leveraging optimal routing strategies, consistently maintaining high satisfaction scores and timely completion rates across diverse delivery zones.
Amazon Delivery Driver
LMH PLUS LOGISTICS
Columbus, OH
01.2023 - 05.2023
- Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction.
Service Technician
Valvoline Instant Oil Change
Plain City, OH
08.2022 - 10.2022
- Executed multi-point vehicle inspections and routine maintenance procedures while adhering to safety protocols, improving service turnaround times and customer satisfaction.
- Diagnosed and repaired vehicle issues, ensuring optimal performance and customer satisfaction.
- Performed routine oil changes and fluid checks with accuracy and efficiency.
Shift Manager
ROMEO'S PIZZA
Westerville, OH
07.2022 - 08.2022
- Streamlined shift operations by coordinating kitchen workflow, scheduling staff effectively, and ensuring consistently high product quality in alignment with customer expectations.
Delivery Driver
ROMEO'S PIZZA
Worthington, OH
06.2022 - 07.2022
- Coordinated efficient delivery routes to ensure timely and accurate fulfillment of customer orders while upholding high standards of service and safety.
Papa John's Delivery Driver
Papa John's
Powell, OH
05.2022 - 06.2022
- Enhanced customer satisfaction by fielding inquiries, resolving order issues, and communicating effectively to ensure positive experiences throughout the delivery process.
Education
High School Diploma - Criminal justice
Monroe College
New Rochelle, NY01-2024
Skills
- Supervising experience, Shift management, Teamwork, Management
- Driving, Commercial driving, Van driving, Delivery driver experience
- Computer skills, Mobile devices, Operating systems
- Customer service, Sales, Direct sales, Communication skills
- Bilingual, English, Mandarin
- Telecommunication, Load balancing safety procedures, Climbing, Cleaning, Construction site experience
- Oil Change, Automotive Repair, Service Technician Experience, Time management
- Heavy lifting
- boom lift and scissor lift operator with certificate active from 6/9/2026-6/9/2029
Certification
boom lift operator
Scissor lift operator
Certificate effective from 6/9/26 - 6/9/29
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Representative
John Ren Insurance Agency
11.2023 - Current
Amazon Delivery Driver
LMH PLUS LOGISTICS
01.2023 - 05.2023
Service Technician
Valvoline Instant Oil Change
08.2022 - 10.2022
Shift Manager
ROMEO'S PIZZA
07.2022 - 08.2022
Delivery Driver
ROMEO'S PIZZA
06.2022 - 07.2022
Papa John's Delivery Driver
Papa John's
05.2022 - 06.2022
Doordash Driver
DoorDash
03.2021 - Current
High School Diploma - Criminal justice
Monroe College